New

Customer Support Administrator

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, Cedar Rapids
Oct 16, 2025
Job Title: Customer Order Administrator Schedule: M-F, 8a-5p CST Role is hybrid, but first 3 months are REQUIRED ONSITE in Cedar Rapids, IA for training (this is non-negotiable) Position Overview The Customer Order Administrator serves as the primary support role for the Intertrade Sales Team and acts as the principal customer contact for all sales orders and related support functions. This position is responsible for managing a wide range of order entry and administration activities, from simple to complex, ensuring compliance with departmental procedures, Global Trade requirements, and workflow standards. The role also supports timely shipping and invoicing to meet Intertrade and customer commitments. Key Responsibilities * Create and oversee sales orders in alignment with established requirements. * Facilitate and monitor exchange orders, warranty requests, credits, and purchase requests. * Process administrative tasks related to the sale or credit of materials. * Collaborate internally with sales, product line, repairs, finance, global trade, and purchasing teams. * Communicate with internal and external customers to resolve transactional issues. * Manage the general sales support email inbox, ensuring proper routing and timely processing of orders and customer requests. * Ensure compliance with Global Trade policies and DOC/DOS license requirements for global exports. * Participate in developing and implementing cross-departmental procedures and processes. Skills & Attributes * Cooperation: Works effectively as part of a team to achieve shared goals. * Customer Service Orientation: Applies fundamental service techniques and adheres to proper customer interaction protocols. * Dependability: Consistently follows through on assignments and supports organizational policies. * Detail Orientation: Maintains accurate records and can quickly provide documentation or status updates. * Self-Development: Engages in at least one professional development activity annually to stay current in the field. * Multitasking: Thrives in a fast-paced environment and manages interruptions without compromising workflow. Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Cedar Rapids,IA. Application Deadline This position is anticipated to close on Oct 24, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.