Quality Assurance Supervisor

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Position Summary

We are seeking a detail-oriented and motivated Quality Assurance Supervisor to join our team in Wilmington, MA. Reporting to the Regional Quality Manager and covering our Boston and Canada offices, this role is critical in implementing and maintaining quality assurance standards. The successful candidate will be responsible for investigating and resolving deviations, ensuring compliance with regulatory requirements, and driving continuous improvement in operational processes.

Principal Responsibilities

• Lead and participate in the investigation of deviations and non-conformances to ensure timely and accurate resolution.

• Prepare thorough and detailed investigation reports and upload them into the required systems.

• Identify recurring deviations or non-conformances and escalate them to management as necessary.

• Support Corrective and Preventive Actions (CAPA) and Customer Complaints programs, ensuring actions are appropriate, implemented effectively, and achieve intended results.

• Conduct quality reviews of self-inspections and operational processes to identify areas for improvement.

• Collaborate with cross-functional teams to understand and address quality issues, including errors in shipment handling, documentation practices, and procedural adherence.

• Ensure compliance with corporate and regulatory quality standards, including ISO 9001 and other applicable regulations.

• Perform quality reviews and provide feedback to ensure operational processes meet required standards.

• Other duties as assigned.

Knowledge, Skills & Experience

• Strong experience in root cause analysis and CAPA investigation writing.

• Familiarity with quality management systems such as TrackWise, or MasterControl is a plus.

• Understanding of Quality Management processes (e.g., ISO 9001) and regulatory requirements (e.g., FDA, airline regulations).

• Proven ability to collaborate and interact effectively with colleagues and stakeholders.

• Excellent interpersonal and communication skills, including the ability to handle challenging conversations.

• Strong organizational skills and attention to detail.

• Experience in process analysis and quality assurance within a regulated environment.

Essential Requirements

• Diploma or Bachelor's Degree, or an equivalent combination of education and experience.

• Minimum of 3 years of experience in operations, quality assurance, or customer service within a regulated environment.

• Proficiency in CAPA investigation writing and root cause analysis.

• Fluency in English, with strong written and verbal communication skills.

• Ability to work independently and take initiative in identifying and resolving quality issues.

• Willingness to travel within the US and Canada as required.

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned