Project Officer

The Project Officer will be responsible for managing a wide range of health center projects. This role will work interdepartmentally to manage projects within the Department of Behavioral Health, Health Information Technology Branch, and Quality Improvement Team. This position will work with coordinators of programs across the health center. This position is based out of the Department of Behavioral Health and reports directly to the Clinical Director of Adult Behavioral Health.

ESSENTIAL DUTIES AND RESPONSIBILITIES/ SUPERVISORY RESPONSIBILITIES:

Core Project Officer:

* Works in partnership with department leads to implement the strategic goals of the behavioral health department, health information technology branch, and quality improvement program.

* Engages in a collaborative work style that enables open and regular communication and coordination with all facets of the Agency.

* Manages a variety of projects through coordinating meetings, developing minutes, preparing documents, and maintaining project files and databases.

* Tracks project progress, monitors deadlines, and analyzes data and outcomes to develop reports for management.

* Identifies solutions to promote the growth and development of projects.

* Responsible for providing great customer service and quality communication with agencies and their representatives.

* Attends, participates, and presents material in meetings and conferences as appropriate.

Behavioral Health

* Develops and revises behavioral health policies and protocols.

* Supports Clinical Directors with preparing for AAAHC & NCQA accreditation surveys.

* Supports the program capacity building for the speech and language and occupational therapy programs.

* Serves as lead for the BH website development and ongoing updates. Works directly with marketing and behavioral health leadership.

* Supports Agency grant program implementation, evaluation, and adherence to system deadlines to ensure successful performance of all government contracts from point of application to close of contract. Supports the development of grant application proposal content.

* Provides EPIC training and technical assistance to new employees and behavioral health interns.

* Responsible for researching grant opportunities and assisting the behavioral health leadership team with the writing of grant applications.

* Creates data tracking systems to support specific project needs.

Health Information Technology:

* Provides project data coordination and tracking, i.e., obtaining essential data, either by running pre-built reports or soliciting from relevant stakeholders, in order to track project progress

* Provides Epic end-user support through providing training, creating workflow guides, drafting Epic protocols/procedures relevant to projects, and ensuring distribution to relevant team members

* Provides stakeholder follow up and communication to promote accountability and maintain project momentum as needed, maintaining excellent documentation for reference.

Agency Quality Improvement:

* Supports the development and implementation of the organization's Quality Improvement Program.

* Provides project support for the QI activities workgroup. Develops PDSAs and provides regular support to department teams.

* Collects, analyzes, and reports data related to performance metrics, clinical outcomes, and patient satisfaction.

* Attends all monthly meetings for Agency AAAHC, NCQA, IHS and HRSA accreditation.

* Reviews and develops clinic-wide policies and procedures to ensure required policies/written plans and supporting documents are in place and align with all AAAHC written policy requirements.

* Support QM&I committee and chapter leaders to ensure AAAHC accreditation, Medical Home and Dental Home Recognition are sustained.

* Attends trainings to increase knowledge and skill-set related to quality improvement, AAAHC, and NCQA accreditation/certification management.

QUALIFICATIONS & SKILLS:

* Possesses a positive attitude and willing to work to the highest level of this position description.

* Strong project management and time management skills; highly organized and detail oriented.

* Strong verbal and written communication skills.

* Ability to identify issues and develop solutions to keep projects on track

* Experience with evaluation using research-based and evidence-proven curricula and methodologies.

* Extensive knowledge of behavioral health-related disparities in Native American communities, and programs and resources to assist with decreasing disparities.

* Ability to handle the pressures of deadline-driven work is critical.

* Possesses good working knowledge of computer-based systems, to include electronic health records systems.

* Knowledge of and sensitivity to the Native American culture and tradition.

* Good interpersonal skills, ability to get along well with diverse personalities (patients, physicians, staff, and general public).

* Must have a valid WI driver's license, good driving record, and meets state required automobile insurance minimums.

EDUCATION & EXPERIENCE:

* Bachelor's Degree in social work, psychology, sociology, human services and/ or related field. Extensive experience in grant coordination, monitoring and evaluation.

* Knowledge of internal workings of ambulatory health center operations.

* Knowledge and experience in operating electronic health record systems.

* Experience working in Tribal Health, IHS or similar settings with American Indian/Alaska Native programs.

OTHER SIGNIFICANT FACTORS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Noise level in the work environment is usually quiet.

Work is performed in an office environment utilizing various office equipment including, but not limited to, a computer, copy machine, fax machine, and multi-line phone. Must have ability to communicate effectively over the telephone, by computer and in person; must have ability to perform well in a fast-paced work environment.

This is a general outline of the essential functions of this position and shall not be construed as an all-inclusive description of all work requirements and responsibilities. The employee may be required to perform other job-related duties as requested by the designated work leader(s). All requirements are subject to change over time. All positions at the Gerald L. Ignace Indian Health Center have the responsibility to carry out functions to maintain inspection and survey readiness, participate in Quality Improvement initiatives, as well as assist in and/or provide education for health promotion and disease prevention. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

GLIIHC supports a safe, healthy, and drug-free work environment through criminal and caregiver background checks and pre-employment drug testing. GLIIHC maintains a smoke-free environment