Manager, IT Quality Assurance

Job Description:

CBE Companies, a global provider of contact center services, has an immediate need for a Manager, IT Quality Assurance and we would LOVE to connect with you about this exciting career opportunity! As a result of exceptional performance and growth in our industry, we are looking for the "Best-of-the-Best" to join our winning team and support both recent and future growth! Why would CBE be a good fit for you?

With over 1200 employees currently, CBE has been providing quality jobs throughout the US for 90 years-and we're still going strong because we offer employees:

• Excellent benefits package; medical, dental, and vision coverages, 401K retirement plan with company match, tuition reimbursement, paid time off, amongst many other perks!

• Ongoing training & support!

• Career culture with many opportunities for advancement!

Come work for Training magazine Top 100 award winner! Also recently recognized for the second year in a row as a Top Workplace in the USA, CBE is committed to "doing the right thing"; we invest in you from the date of hire and throughout your career, allowing CBE to develop a successful workforce ready to solve problems for our clients. We pride ourselves on a diverse and inclusive corporate culture with a strong track record of success-and we're looking for people who value opportunity, challenge, innovation, results, and FUN!

Invest in your future with a company that will invest in YOU!

The Manager, IT Quality Assurance will be responsible for leading the Quality Assurance/App Software Tester Team (QA) in ensuring the delivery of high-quality software solutions and systems across the organization. This position will establish and drive QA strategies, standards, processes, and metrics to ensure deliveries meet business expectations, regulatory requirements, and performance benchmarks. The Manager, IT Quality Assurance will ensure quality is embedded throughout the development lifecycle while balancing agility, risk, and cost efficiency.

By fostering a culture of continuous improvement and cross-functional collaboration, the Manager, IT Quality Assurance supports enterprise technology goals while enabling teams to release reliable and secure solutions. This role ensures consistent application of testing best practices, drives test automation initiatives, and provides strategic guidance for QA planning and resource allocation.

The Manager, IT Quality Assurance is a remote opportunity!

Job Details:

Quality Assurance Strategy & Execution

• Define and implement QA strategy, processes, and metrics aligned with project and organizational goals.

• Drive test planning, execution, and reporting across projects with a focus on efficiency, scalability, and risk mitigation.

• Lead adoption of automated testing frameworks and ensure a balanced mix of manual and automated test coverage.

• Oversee quality gates and ensure rigorous validation across unit, integration, system, and user acceptance testing phases.

Team Leadership & Development

• Manage, mentor, and grow a team of QA/App Testers, providing guidance in test execution, career development, and technical training.

• Promote cross-training and shared knowledge across platforms and domains.

• Conduct performance evaluations, establish goals, and foster a high-performing and collaborative team culture.

Project & Resource Management

• Allocate QA resources based on project timelines, complexity, and criticality.

• Partner with project managers, business analysts, and developers to ensure shared understanding of testing scope, timelines, and priorities.

• Manage risks and escalate quality concerns proactively.

Collaboration & Communication

• Serve as QA liaison to IT leadership, business stakeholders, and vendors.

• Ensure consistent communication of testing progress, risks, and defect trends.

• Facilitate quality checkpoints and participate in project reviews and post-implementation analysis.

• Oversee implementation and maintenance of test management tools, automation frameworks, and defect tracking systems.

• Ensure testing documentation is maintained, auditable, and aligned with regulatory/compliance standards where applicable.

• Promote continuous improvement in test design, coverage, and reporting.

• The Company reserves the right to change or assign other duties to this position as appropriate.

• Must be able to perform the essential job duties of the position. Reasonable accommodations will be provided to qualified individuals with disabilities.

Job Requirements:

• BS/BA Degree in Management Information Systems, Business, Management, Computer Science, or related equivalent experience

• Minimum of 5-7 years of experience in Quality Assurance or a related field, with at least 3 years in a leadership or managerial role.

• Must be able to obtain government clearance after hire. US Citizenship is required by the US government in order to obtain government clearance.

• Deep understanding of software testing methodologies (manual and automated), defect tracking systems, and QA tools.

• Working knowledge of Agile, Scrum, and traditional SDLC practices.

• Experience in test planning, execution, and reporting for APIs, databases, and UI-based systems.

• Project management and vendor management proficiency preferred.

• Proven project management in planning, execution and controlling.

• Exceptional communication and interpersonal skills

• Effective communication and stakeholder engagement across technical and business domains.

• Excellent analytical, problem-solving, and decision-making skills.

• Certifications such as ISTQB, CSTE, or equivalent are a plus.

The starting pay range for this position is $100,000 - $130,000/year. An individual's actual compensation will depend on the individual's qualifications and experience.

CBE Companies is an Equal Opportunity Employer. CBE Companies is committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including pregnancy), sexual orientation, national origin, gender, genetic information, disability, veteran status, or other protected statuses in accordance with applicable federal, state, and local laws. Background check and drug testing required.

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CBE Companies is an equal opportunity employer. We celebrate inclusion and are committed to creating a welcoming environment for all employees.