Point of Care Support Specialist

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Opportunity:

The Point of Care Support Specialist is a field-based position that is responsible for providing instrument installation services for Roche Diagnostic products. This position may perform minor troubleshooting during installation to ensure readiness for performance

validation. This position will require approximately 95% travel including overnight travel to customer sites.

Key Roles & Responsibilities

* Install, maintain and repair Roche Point of Care equipment

* Educate end users on Roche Point of Care equipment

* Perform site surveys, installations and approved modifications with minimum assistance/supervision

* Install connectivity solutions as part of completing instrument installations

* Schedule modifications as indicated in the TSB and per policies during installations

* Identify, analyze and resolve IT product problems during installations and escalated service calls

* Monitor communication devices during all scheduled times

* Support technical issues during the installation process to ensure installations are completed successfully

* Act as crew team lead to ensure and maximize efficient completion of installations

* Document all service related activities (inventory, SOs, expense reports, etc.)

* Process interim updates and email downloads daily

* Process service order close-outs at end of each customer site visit

Who You Are

You use solid judgment and take the initiative to apply advanced knowledge and skills to install instruments in a laboratory

setting.

You understand the implications of your work and make recommendations for solutions. You seek autonomy in your role on daily basis assignments and determine methods and procedures for new assignments.

Minimum Requirements

- High school diploma and 2 years of technical school or equivalent military training or equivalent work experience

- 2 years progressive experience repairing or servicing mechanical/system hardware and software or networking/wireless networking or equivalent military experience

Preferred Qualifications

* Reside within 50 miles of a major metropolitan airport

* Able and willing to travel approximately 95%, including overnight travel

* Able and willing to work after hours, provide weekend and holiday support on a rotational basis within an assigned territory and/or geographic region, and be on call 24/7 during rotation

* Advanced knowledge of electronics, electro-mechanical systems, and information technology

* Knowledge of basic chemistry

* Effective customer service skills, which includes a positive attitude, helpful customer interaction, and maintenance of ongoing customer relationships

* Effective time-management, organization and prioritization skills

* Good written/verbal communication skills

* In-depth knowledge of point-of-care(POC) structures and familiarity with POC instruments and their applications in a hospital setting.

* Familiarity with Roche and/or competitor point of care products

Relocation benefits are not available for this job posting.

The expected salary range for this position, based on the primary location of Indianapolis, is $ 54,700 - $ 101,500 of hiring range. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law. A discretionary annual bonus may be available based on individual and Company performance. This position also qualifies for the benefits detailed at the link provided below.

Benefits

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.

If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form Accommodations for Applicants.