Tech Sales Support Specialist I

Additional Location(s): N/A

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit- High Performance

At Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing - whatever your ambitions.

About the role:
We are seeking a bilingual professional who can provide exceptional support to both English- and Spanish-speaking customers across global markets.

As a Technical Sales Support Specialist I at Boston Scientific, you will provide industry-leading technical support to customers through multiple communication channels, including phone and email. You will be the first point of contact for service-related inquiries, supporting our capital equipment product lines and ensuring efficient case resolution. Your role will involve managing technical cases, coordinating with cross-functional teams, and maintaining the accuracy of service and install base data within our systems.

This position offers a dynamic opportunity to grow your technical and customer service expertise within a collaborative and mission-driven organization.

Work model, sponsorship, relocation:

At Boston Scientific, we value collaboration and synergy. This role follows an onsite work model requiring employees to be in our local office five days per week. Boston Scientific will not offer sponsorship or take over sponsorship of an employment visa for this position at this time. Relocation assistance is not available for this position at this time.

Your responsibilities will include:

• Serve as the first point of contact for internal and external customer inquiries
• Create, manage, and close service cases in the Global Service Management System (GSMS)
• Monitor and verify the accuracy of install base data in GSMS, escalating discrepancies to the appropriate department
• Initiate, release, or request capital equipment orders for repair activities
• Act as the primary contact within the Customer Equipment Technical Services (CETS) organization for product support and case-specific information
• Collaborate with cross-functional teams across Boston Scientific to coordinate service interventions
• Adhere to good documentation practices when recording all activities in GSMS
• Manage both standardized and non-standardized troubleshooting activities involving capital equipment
• Analyze product performance and recommend optimal device management solutions
• Maintain proficiency in current and future market-released products, meeting required competency levels

Required qualifications:

• English- and Spanish-speaking and writing proficiency
• High school diploma or equivalent
• Proficiency with computers and basic software tools
• Strong technical aptitude
• Ability to work different 8-hour shifts during call center hours:




• Monday to Thursday, 7:00 AM to 6:00 PM CST
• Friday, 7:00 AM to 5:00 PM CST

Preferred qualifications:

• Minimum of 1 years' experience in a call center environment
• Experience providing customer support for medical equipment
• Familiarity with service management systems such as Salesforce, ServiceMax, Siebel, or SAP Service Module
• General understanding of technical and business concepts, policies, and procedures
• Working knowledge of industry standards and practices
• Customer service mindset with a flexible and professional demeanor
• Basic troubleshooting capabilities

Requisition ID:616228

Minimum Salary:$49500

Maximum Salary: $94000

The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) - see www.bscbenefitsconnect.com-will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role. Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs. At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.

Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most - united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do - as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn't just business, it's personal. And if you're a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!

At Boston Scientific, we recognize that nurturing a diverse and inclusive workplace helps us be more innovative and it is important in our work of advancing science for life and improving patient health. That is why we stand for inclusion, equality, and opportunity for all. By embracing the richness of our unique backgrounds and perspectives, we create a better, more rewarding place for our employees to work and reflect the patients, customers, and communities we serve.

Boston Scientific Corporation has been and will continue to be an equal opportunity employer. To ensure full implementation of its equal employment policy, the Company will continue to take steps to assure that recruitment, hiring, assignment, promotion, compensation, and all other personnel decisions are made and administered without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, gender expression, veteran status, age, mental or physical disability, genetic information or any other protected class.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company's policies or protocols change with regard to COVID-19 vaccination.

Among other requirements, Boston Scientific maintains specificprohibited substancetest requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.