About the Role:
Are you a tech-savvy problem solver who thrives on building
strong client relationships? We're looking for a Senior Technical Account
Manager to help clients get the most out of their Yardi software by guiding
implementations, streamlining processes, and supporting ongoing success. You'll
handle complex troubleshooting, offer strategic recommendations, and lead
integrations that align with clients' operational goals. This role is all about
collaboration, communication, and turning challenges into opportunities. If you
enjoy digging into systems, making thoughtful improvements, and delivering real
value-this could be your next great move!
What You'll Do:
- Lead complex software implementations and multi-product
deployments tailored to each client's operational goals. - Serve as a trusted advisor to clients by offering strategic
guidance, best practices, and customized solutions that optimize Yardi product
usage. - Troubleshoot and resolve escalated application issues,
drawing on deep product knowledge and cross-functional collaboration. - Mentor and support team members while working closely with
internal teams to ensure seamless client experiences and long-term success.
Who You Are:
- Bachelor's Degree in Business, Finance, Math, or
Computer/Engineering Sciences; or an equivalent combination of education and
experience - Five plus (5+) years of Yardi domain technical support or
client service experience - Proven ability to independently manage and resolve a variety
of complex Yardi client issues - Expert technical and product knowledge of one or more Yardi
software products - Expertise in the property management or relevant Yardi
supported industry and industry best practices - Advanced knowledge of accounting principles
- Technical fluency in all of the following areas: Microsoft
operating and network system operation, relational databases, and SQL/Oracle
language - Proven project and customer relationship management skills
- Demonstrated ability to positively influence clients, peers,
and management - Demonstrated ability to mentor, coach, and train other team
members - Independent, sound decision-making, critical thinking, and
problem-solving skills - Excellent written and oral communication skills
- Client-centered commitment and focus
- Excellent interpersonal skills
- Proven ability to meet critical deadlines and prioritize
multiple tasks in a fast-paced environment - Collegial, team-oriented disposition with the desire and
ability to establish cooperative working relationships with all levels of
employees and clients - Proficiency in Microsoft 365 desktop applications
Ideal to Have:
- Technical expertise in mobility and mobile devices
- Fluency in social media
Real Estate runs on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.
Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.
If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the opportunity
you've been waiting for. Join us and be part of a team that empowers clients
worldwide with innovative solutions and exceptional service!
#TeamYardi. #YardiCareers #hiring
Annual Salary Range: $80,800 - $90,900
EOE/Race/Gender/Disability/Vets
All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate website.
*sh
#LI-Hybrid
Yardi Systems
Oct 13, 2025