Academic Records Analyst - 137018

Enrollment Management (EM) is a multi-unit department within the Office of the Executive Vice Chancellor Academic Affairs. The department is led by the Associate Vice Chancellor for Enrollment Management (AVC EM), who serves as the Chief Enrollment Officer and Chief Outreach Officer of the University. EM comprises multiple high-profile, core functional units including: the Office of Undergraduate Admissions, Office of the Registrar, Financial Aid & Scholarships Office, Cal-SOAP, Creative Services, Enrollment Analytics, and the Business Office. We work to advance the academic and public service missions of UC San Diego by ensuring equitable access to education and empowering students throughout their educational journeys.

The Office of the Registrar supports the instructional missions of the University by providing core enrollment service to students, faculty, colleges, academic departments, professional schools and summer session in the areas of academic records, class scheduling, registration, and degree audits.Under the general supervision of the Assistant Registrar, the Academic Records Analyst is professionally skilled in applying theoretical knowledge to practical application, with extensive expertise and a profound understanding of the registrar's primary responsibilities, student record systems, and compliance with relevant regulations.

The Analyst autonomously carries out a full spectrum of duties within their role, which includes but is not limited to, identifying and resolving system discrepancies, and establishing and implementing database components, queries, and reports for effective program monitoring.

With a comprehensive understanding of their job, the Academic Records Analyst is adept at analyzing a range of complex issues and determining solutions. This involves information gathering, policy research, administrative process investigation, report generation, and issue referral and resolution with considerable tact and professionalism.

Providing guidance on non-routine and sensitive matters related to student records, the Analyst recommends solutions and makes appropriate referrals.

Working independently with a focus on professional Registrar student record-based concepts, the Analyst employs a wide and deep understanding of student record and service delivery practices, policies, and regulations when scrutinizing transcripts and records.

The Analyst is also accountable for managing the workload of the department and providing support to other team members during busy periods, as well as coordinating the completion of the Academic Records processing schedule.

Playing a crucial role in promoting student success, the Analyst is pivotal in safeguarding the integrity of academic records and services.

• This position has recently been accreted by UAW union and will be a part of that union moving forward.

• Must be available to work evenings/weekends during peak periods; some domestic travel may be expected.

• Please submit a cover letter along with a resume for a complete application.

• Experience interpreting policies, regulations, and practices as they pertain to University student records services. Thorough knowledge of University policies, processes, and procedures and of Federal and California laws pertaining to the privacy rights of students and access to student information. Ability to maintain confidentiality of sensitive information.

• Thorough knowledge of particular Registrar core functions (e.g., degree requirements, special enrollment, veterans' benefits, and residency).

• Working knowledge and demonstrated ability to use complex databases. Mathematical skills sufficient to analyze student academic records, term and cumulative GPA, course duplications, and End Academic Status.

• Demonstrated ability to assess processes and implement improvements. Strong problem identification, critical thinking, and problem-solving skills; judgment and decision-making ability.

• Thorough knowledge of policies, regulations, and practices with student records services.

• Ability to research, analyze and interpret documents from educational systems, including transcripts, grading systems and curricula. Ability to recognize inconsistencies in academic records including duplication of course content, repetition and falsification.

• Ability to apply thorough knowledge of policies to a variety of individual situations. Recommends procedures to ensure compliance in a diverse learning community.

• Strong organizational skills and ability to prioritize work and meet deadlines. Demonstrated ability to work independently, set own priorities, use independent judgment and handle confidential and sensitive information.

• Strong written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills.

• Thorough knowledge of common University-specific computer application programs and productivity software.

• Ability to work with people from diverse cultures. Utilizes excellent constituent service skills with all interactions.

• Strong ability to establish and maintain cooperative relationships with campus departments, UC campuses, and external agencies. Promotes a positive and collaborative team environment.

• Thorough knowledge of advising and counseling techniques.

• Ability to interpret, test and analyze the quality of data and effectiveness of programming changes; make appropriate recommendations and approve completed status.

• Proven ability to anticipate, analyze and proactively address problems using reasoning, interpretation and application of theories and principles to achieve programmatic goals.

• Job offer is contingent upon a satisfactory clearance based on background check results.

• Duties may require direct contact with children (defined as individuals under the age of 18). Completion of the Child Abuse and Neglect Reporting Act (CANRA) form is required.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

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The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

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