HR Service Specialist

Job Title: HR Service Specialist

Duration: 09/29/2025 to 12/31/2025 (Potential to extend)
Location: Richmond VA USA 23294
Pay Rate: $19.00 - $21.42

JOB SUMMARY

The Human Resources Service Specialist is responsible for providing exceptional customer service and support to team members across.

This role serves as the first point of contact for employees and managers seeking HR related assistance.

The HR Service Specialist is also responsible for managing and completing all incoming HR4U case inquiries within a time frame of 24-48 hours ensuring timely and accurate resolution.
Provide excellent customer service by actively listening and asking probing questions to fully understand the request and follow through on completion.
Provide timely and accurate information guidance and support to employees and managers through various communication channels, such as phone and case management system.
Handle and resolve complex employee inquiries and issues, escalating to the appropriate HR team members when necessary
Consistently and accurately utilize the case management system to create, modify, and close resolved issues.
Clearly and concisely documents interactions with customers using proper documentation.
Preserves employee confidentiality when reviewing or discussing employee data or reasons for contacting HR.
Acts with a sense of urgency and prioritizes workflow based on issue type.
Consistently provide accurate information to team members by leveraging the information provided within the systems knowledge base.
Performs other duties as assigned. Participates in special projects to support the mission for and department. Accepts alternate assignments as required.

Required Education:

High School Diploma or Equivalent
Preferred Education: Some college course work in HR or related field
Licensure/Certification Required: N/A
Years and Type of Required Experience: 0-1 Years of Experience in a call center or area with high volume of telephone inquiries.
Other Knowledge, Skills and Abilities Required:
Aptitude for technology and be comfortable working in many different systems.
Excellent listening and communication skills with ability to provide high quality customer service.
Must be team-focused, self-motivated, and work with a modest degree of supervision.
Able to multi-task in fast paced environment while being detail oriented.
Cultural Responsiveness: Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.
Other Knowledge, Skills and Abilities Preferred: Demonstrated ability to maintain confidentiality and professionalism under any situation is critical

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.