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Your Opportunity as the Senior Process Engineer, Business Process Improvement The Senior Process Engineer will be part of the Business Process Improvement team in the Transformation Office, responsible for driving process improvement, business simplification and automation across the organization. This role will work directly with business partners in various functions to complete business assessments, identify opportunities, develop an execution plan, and drive completion of the work through both direct and in-direct involvement, ensuring delivered solutions meet the functional design. This role will support development of an operational "playbook" to drive continuous improvement work through standard tools and processes. This hands-on position requires limited guidance, strong relationship building, a customer-service mindset, strong project management skills, excellent communication skills, problem-solving ability, critical thinking, and a commitment to quality deliverables. Location: Orrville, OH (Close proximity to Cleveland/Akron) Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires In this role you will:
Lead process assessments with cross-functional business partners to identify improvement opportunities through work sessions and other business team interactions Build relationships throughout the enterprise to enable cooperative and collaborative achievement of business objectives. Define the high-level problems to be solved through the assessment and determination of scope, ensuring alignment to strategic company objectives. Build business cases for change based on quantified estimates of improved value generation and reduced costs. Utilize process improvement tools and processes to identify specific opportunities for improvement and recommended approach to solve Partner with business teams, Robotic Process Automation team, Information Systems partners, HR, and other critical partners to develop executable solutions. Support prioritization to ensure focus on the most impactful opportunities, constructively challenging ROI assumptions. Determine execution strategy for each initiative including resourcing and timing. Define business requirements for technical improvements based on translation of business needs and gaps collaboratively with the business SME, leading to Functional Design. Create deliverables such as business process flows, business cases, what's changing, technical business requirements, statistical process control charts, key learnings, and project plans. Act as a champion to ensure delivered solutions meet the functional design. Highlight process changes and provide input on potential impact to the organizational structure Ensure robust plans for testing on large, complex technical projects. Gain agreement on and monitor stakeholder engagement during all project phases/activities. Support development of a standard "playbook" to execute process improvement consistently and successfully. Continually learn and evaluate new tools, processes, and approaches to further the capabilities within the team to improve existing processes.
The Right Place for You We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs. What we are looking for: Minimum Requirements:
Bachelor's degree 3+ years of relevant work experience with demonstrated project/consulting or process improvement skills within a process or continuous improvement function (or similar) role. Demonstrated ability to drive end-to-end projects and work with functions across an organization without boundaries Innate curiosity for how people, processes, and technology work together Demonstrated ability to think critically and conceptually with strong technical and analytical skills Demonstrated ability to build strong relationships; can quickly find common ground and solve problems for the good of all; can represent own interests and yet be fair to other groups; can solve problems with peers; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers Strong communication skills and willingness to constructively challenge and actively listen while influencing and shaping outcomes; Exhibits strong professional written, verbal, and presentation skills in a variety of formal settings; one-on-one, small and large groups, with peers, direct reports, and leaders Demonstrated ability to manage and facilitate successful, efficient meetings Self-directed, proactive, and able to define, prioritize and execute work independently Ability to balance multiple projects and prioritize against competing needs Demonstrated ability to learn technical systems from a business need standpoint Demonstrated ability to lead business process modeling, process mapping and change management activities Demonstrated experience in driving business transformation or client centric process improvement including a mastery of broad range of service model/strategy/ transformational/process improvement approaches and certifications - e.g. Lean, Green Belt Six Sigma, Business Process Management, Design Thinking, Change Management, Agile, Resource Capacity Mgt., Technology Optimization, and Business Intelligence. Results Driven person who can be counted on to exceed goals successfully; demonstrated ability to anticipate business partner needs; very bottom-line oriented; accepts and adapts to feedback; steadfastly pushes self and others for results. Embraces a customer service mindset and relates well to all people in the organization (up, down, and sideways); builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Additional skills and experience that we think would make someone successful in this role (not required):
Experience creating deliverables such as technical business requirement documents and project plans Experience working with automation technologies or information systems Experience in interacting with business customers at all levels of an organization In-depth understanding of business processes/systems and their interdependencies
Learn more about working at Smucker:
Helping our Employees Thrive Delivering on Our Purpose Our Continued Commitment to Ensuring a Workplace for All
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The J.M. Smucker Company
Sep 23, 2025