Senior Manager, Customer Programs

Chromalloy is a global engineering & solutions company. We are a leadings provider of aftermarket parts, repairs, and solutions that safely & reliably extend the life of aircraft engines and gas turbines. We develop, manufacture and repair critical turbine components for a range of engine platforms. Our solutions support the engines running the aerospace, energy and defense industries around the world.

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Why work at Chromalloy?

Chromalloy employees are proud, passionate problem-solvers who strive to live our values every day. A career with Chromalloy is an opportunity to learn from top industry experts, work with important technologies, and unlock a passion for innovation. Join our team of experts, innovators and problem-solvers delivering world-class solutions for our customers. As a global company, we are committed to creating an inclusive environment where all employees feel represented, heard, and able to bring their best selves to work every day. Be part of something bigger with Chromalloy!

Our Total Rewards Program is designed to support you today and in the future.

• Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
• Development & progression opportunities for every employee - regular performance conversations, training and development curriculum, and engineering fellowship programs.
• Paid time off, including vacation, sick time, paid holidays, floating holidays, and parental leave-all eligible on your first day of employment!
• Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.

Eligibility for individual benefit plans may vary based on employment status.

Senior Manager, Customer Programs

Reporting to the Director of Powerplant MRO, the Sr. Customer Programs Manager plays a key role at Chromalloy Material Solutions. This role is responsible for the profit and loss and operational excellence of assigned customer engine material management programs. In this key position, the Sr. Customer Program Manager will be the primary focal point between the customer, CMS, and Chromalloy executives.

Key Responsibilities:

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  Serve as the face of Chromalloy Material Solutions to the customer for all assigned material management programs, ensuring exceptional service and communication.

  
  

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  Lead the planning, execution, and continuous improvement of customer programs to meet or exceed performance targets.

  
  
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  Collaborate cross-functionally with Finance, Procurement, Product Line, Repairs, Warehouse, and other internal teams to align material strategies with business goals.

  
  
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  Develop and implement program strategies that increase customer satisfaction, operational efficiency, and program profitability.

  
  
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  Monitor program performance through KPIs and reporting tools, identifying areas for improvement and implementing corrective actions.

  
  
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  Ensure compliance with internal standards, customer requirements, and industry regulations.

  
  
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  Effectively communicate program financial, operational and customer satisfaction levels to senior executives at Chromalloy.

  
  

Qualifications:

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  Bachelor's degree in Business, Engineering, Supply Chain, or a related field (Master's preferred)

  
  

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  7+ years of experience in program management, customer service, or operations in the aviation industry. Preferably on aircraft engines.

  
  
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  Proven track record of leading cross-functional teams and managing complex customer programs.

  
  
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  Strong analytical skills with a data-driven approach to problem-solving.

  
  
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  Excellent communication, negotiation, and interpersonal skills.

  
  
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  Proficiency in program management tools and ERP systems.

  
  

Preferred Qualifications:

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  Project Management Professional (PMP) or equivalent certification

  
  
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  MBA or other relevant graduate degree

  
  
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  Experience in managing material customer contracts

  
  
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  Experience working at or with an Airline, MRO, OEM or supplier. Preferably aircraft engines or components.

  
  

Due to government regulation only US persons (U.S. citizen, U.S. naturalized citizen, U.S. permanent resident, holder of U.S. approved political asylee or refugee status) may be considered for this role.

Chromalloy participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Any offer of employment will also be conditioned upon the successful completion of a background investigation and drug screen in accordance with company policy and applicable federal and state regulations.

Chromalloy is an equal opportunity employer - vets/disabled.

In the United States, if you need a reasonable accommodation for the online application process due to a disability, please contact: https://www.chromalloy.com/contact-us/