Patient Service Specialist-Surgical Care Pediatrics (Portland)

Description

Clerical/Administrative Support
Req #: 49044

For a limited time, MaineHealth is offering a $3,000 sign-on bonus for qualified applicants. This bonus will be prorated for part-time positions. Please note this bonus is not available for per-diem positions. Current MaineHealth employees are ineligible; former MaineHealth employees are ineligible until greater than 6 months separation from employment.

Patient Service Specialist - Pediatric Surgical Care | MaineHealth

Location: Congress Street, Portland, Maine

About the Role:
We are seeking a motivated and reliable Patient Service Specialist (PSS) to join our Surgical Care Pediatrics team in Portland. This position plays a key role in ensuring a positive experience for our patients and families by handling incoming calls, managing referrals, and supporting day-to-day administrative operations.

What You'll Do:

• Answer incoming calls and assist patients with scheduling, questions, and referrals

• Support the clinical team by ensuring accurate and timely communication

• Maintain organized and thorough documentation in electronic systems

• Provide excellent customer service to patients, families, and healthcare providers

What We're Looking For:

• Minimum 6 months of medical clerical experience required

• Strong communication and organizational skills

• Comfort working in a fast-paced environment with attention to detail

• A team player who values patient-centered care

About Our Team:
We are a patient-centered, team-focused group that values collaboration and communication. Our administrative team is strong, supportive, and highly engaged-with high levels of employee satisfaction and a shared commitment to providing exceptional care for our pediatric surgical patients.

Join us and be part of a caring, connected, and professional environment where your work truly matters.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High school diploma or GED preferred.
2. License/Certifications: N/A
3. Experience: Six months of medical office experience required.
4. Additional Skills/Requirements Required: N/A
5. Additional Skills/Requirements Preferred: Proficient computer skills.

If you have questions about this role, please contact rebecca.rand@mainehealth.org