Starbucks Shift Lead - 136702

As a working team leader in a Starbucks retail operation, contributes to the University Centers success by providing legendary customer service to all customers, Responsibilities include merchandising, stocking, barista, customer service, food production, on-the-job training and quality control.

Creates the Starbucks Experience for all customer by providing customers with prompt service, quality beverages and products, and maintain a clean and comfortable store environment. Basic responsibilities will include any or all of the following: problem-solving in a timely manner, food production, customer service and complaints, data entry, use of Outlook for email and scheduling, placing orders online and by phone, handling staff shortages, equipment and personnel. Will follow established procedures in the absence of the supervisor. In coordination with their supervisor, will be responsible for food production, customer service, controlling labor hours and merchandising.

• Must have prior barista experience in a fast-paced Starbucks or similar coffeehouse environment, with strong skills in beverage preparation, customer service, and cashier experience.

• Demonstrated initiative to: 1) identify unit level problems and/or needs 2) develop solutions and/or needs proposals 3) and implement action plans with limited assistance and input.

• Exceptional Customer Service and leadership skills with temperament and skill to provide an open climate and create opportunities for employee communication and positive divisional interaction.

• Knowledge and background in placing online product orders, following par levels

• Ability to operate an electronic cash register/Point-of-Sale system and prepared daily sales summaries and deposits.

• Working knowledge of automated retail business system. Proficiency in use of personal computer and standard office applications.

• Mathematical, accounting, and cashiering skill to operate cashier, interpret financial data, monthly reports, and make recommendations and proposals for retail prices.

• Demonstrated organizational skills to effectively manage time.

• Skill and ability to handle stressful situations, multiple deadlines, and difficult people in a calm professional manner.

• Knowledge and ability to effectively utilize employees and equipment in daily routines as well as unforseen emergencies.

• Basic computer knowledge and skills to perform data entry of usage and waste tracking into online data base.

• Strong interpersonal skills with demonstrated ability to interact and communicate positively with other staff, and customers. Includes ability to build relationships and work as part of a team.

• Writing skills to communicate procedures, evaluations, and recommendations to management.

• Analytical and problem solving skill to identify, research and solve a wide range of work related problems

• Job offer continengent upon successful completion of a background check.

• Starbucks hours are running limited operations and needs of the department require varied work schedules from Monday - Saturday (i.e., a.m., p.m., and/or weekend shifts and/or 4-89 hour workdays). This will include opening and closing shifts.

• Employees may be required to take off or work and/or work a reduced schedule during planned operational shutdown periods, such as winter, spring & summer breaks.

• Health codes require prescribed uniform, hair covering, and good personal hygiene. Schedules require extreme attention to promptness and excellent attendance.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.