CRM Administrator

Colliers Engineering & Design is looking for a proactive CRM Administrator to join our team! In this role, you'll partner closely with our Director of CRM to optimize and elevate our enterprise-wide CRM platform. You'll play a key part in ensuring the system delivers measurable business value, aligns with company goals, and integrates seamlessly with connected platforms-including ERP, DAM, and more.

This is an exciting opportunity to shape how our teams connect, collaborate, and drive success across the organization.

• Own and manage the day-to-day operations of the Unanet CRM platform in partnership with the Director of CRM.
• Serve as the primary point of contact for CRM troubleshooting, configuration, and integrations (ERP, DAM, marketing automation, and other business systems).
• Monitor system performance and ensure alignment with business development and marketing strategy.
• Collaborate with the Director of CRM to design and deliver scalable training programs to drive adoption and system best practices.
• Develop, document, and enforce CRM policies, workflows, and data standards.
• Oversee data governance, ensuring accuracy, completeness, and consistency through regular audits and validation.
• Build and maintain dashboards and reports for executives, marketing, and operations.
• Partner across teams (Marketing, IT, Finance, HR, Operations) to ensure the CRM supports firmwide processes and goals.
• Support leadership on client engagement strategies, pipeline forecasting, and reporting.
• Identify opportunities for automation, innovation, and improved user experience.
• Mentor and guide junior team members or coordinators as needed.

• Associate Degree/Vocational Certification or related education.
• Bachelor's degree in related field preferred.
• 5+ years of professional experience as a CRM administrator (AEC or professional services preferred).
• Experience with system integrations (ERP, DAM, marketing automation, HRIS, or similar platforms).
• Strong knowledge of Unanet CRM (preferred).
• Ability to read, write and understand English for purposes of comprehending written job-related communications and verbal instructions and interactions.
• Skilled in data visualization and reporting (Power BI, Excel, or native CRM tools).
• Exceptional organizational skills with the ability to manage multiple projects and deadlines.
• Strong communication and collaboration skills; able to partner effectively with the Director of CRM and across all levels of the organization.

Compensation: $62,000 to $90,000 per year (depending on qualifications)

At Colliers Engineering & Design, our people are our most important resource. That's why we are committed to providing all our employees with a safe, comfortable work environment, potential for career advancement, and the ability to impact society through their projects as well as Company sponsored activities.

This dedication begins with supporting a work life balance through a generous compensation package that includes: company paid medical, dental, and vision coverage; paid pregnancy disability leave; short- and long-term disability insurance; life insurance; a company-matched 401(k)/Roth; paid time off that includes parental and military leave; employee referral and professional license bonuses and a straight time policy that compensates exempt employees for billable hours worked in excess of 40 billable hours within a work week.

We have also created an internal culture that provides the resources and technology needed to encourage personal and professional growth opportunities through reimbursement for education; a free in-house resource for hundreds of educational and self-enrichment courses; mentorship program; wellness program; Women's Organization and ongoing philanthropic opportunities.

Apply today to learn how you can join our team of professionals, so we can help you Accelerate Your Success!