New

Customer Service Representative

TEKsystems
$19.00 - $20.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Michigan, Traverse City
Sep 19, 2025
Our client is a full-service home medical equipment company offering a wide range of products including CPAP machines, ventilators, bath aids, and more. We are seeking a Customer Service Representative to join our Traverse City team and support patients with medical equipment needs, insurance coordination, and administrative support. Key Responsibilities: * Provide exceptional customer service via inbound/outbound calls and email. * Educate patients and caregivers on the use and care of respiratory equipment. * Troubleshoot equipment issues and explain insurance coverage and financial responsibilities. * Process orders, schedule deliveries, and verify referral documentation. * Collaborate with Respiratory Department staff and Program Managers. * Maintain accurate records and ensure HIPAA compliance. * Assist walk-in patients with equipment returns and pickups. Required Qualifications: * 1-3 years of customer service or administrative experience in a medical, insurance, or office setting. * Strong communication skills with the ability to explain technical equipment and insurance details clearly. * Detail-oriented with a high level of empathy and patience. * Proficiency in Microsoft Office and Windows systems. * Ability to lift up to 50 lbs and assist patients into seated positions. * High School Diploma or equivalent. Preferred Qualifications: * Medical Assistant, CNA, or insurance verification experience. * Familiarity with medical terminology, billing, or HIPAA regulations. * Interest in or pursuing a degree in Respiratory Therapy. On-Call Rotation (Post-Direct Hire): * Remote on-call availability 1-3 times/month. * Must have access to a private, secure location with Wi-Fi and computer. * Compensation: * Weekdays (5 PM-9 PM): $25 stipend * Weekends (9 AM-9 PM): $60 stipend * Hourly wage paid for time spent on calls, plus stipend even if no calls are received. Work Environment: * On-site at the Traverse City store. * Business casual attire or scrubs. * Must wear closed-toe shoes. Employee Value Proposition: * Family-oriented culture with company outings and branded gear. * Hands-on training with management (approx. 1 month). * Strong potential for direct hire and career growth. Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Traverse City,MI. Application Deadline This position is anticipated to close on Oct 2, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.