New

Healthcare Call Center Representative (Patient Scheduling)

TEKsystems
$18.00 - $19.00 / hr
life insurance, paid holidays, sick time, 401(k), retirement plan, remote work
United States, Colorado, Fort Collins
Sep 19, 2025
Healthcare Customer Service Representative - Call Center (Scheduling) Location: Onsite - Fort Collins, CO Headquarters Schedule: Monday-Friday, 8:00 AM to 5:00 PM MST Contract-to-Hire: Typically converts between 6-9 months based on performance About the Role: Join a centralized call center team supporting multiple eye care clinics across Colorado. This is a full-time, onsite role focused on scheduling appointments, verifying insurance, and providing exceptional service to established patients. Key Responsibilities: * Handle 80-100 inbound calls/day from established patients * Schedule appointments across multiple clinics using a centralized system * Respond to voicemails via outbound calls and manage incoming emails during call downtimes * Verify insurance participation and answer non-urgent patient questions * Collaborate with doctors to optimize scheduling and triage optical issues * Deliver a welcoming and professional experience for every patient interaction Required Qualifications: * High School Diploma or GED * Minimum 1 year of total call center experience Preferred Qualifications: * 6+ months of healthcare experience in a patient-facing role (front desk acceptable if high call volume) * Understanding of insurance verification and appointment scheduling workflows Work Environment: * Onsite at Fort Collins HQ (not a clinic setting) * Office/cubicle setup - clean, modern, and professional * Remote work may be offered after conversion for top performers * Business casual dress code (jeans allowed on some days) * Overtime may be available but is rarely mandatory Employee Value Proposition (Post-Conversion Benefits): * PTO starting at 3 weeks * Comprehensive medical and dental coverage * Company-paid optical allowance and routine eye care * Short-term and long-term disability insurance * Educational allowance * Paid holidays * 401(k) with company match Why This Role Is Open: The organization is centralizing all scheduling calls to its Fort Collins call center to streamline operations and improve patient experience. Ready to Apply? This team is known for strong leadership, coaching, and development. If you're looking for a long-term career in healthcare customer service, this is a great opportunity to grow. Pay and Benefits The pay range for this position is $18.00 - $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Fort Collins,CO. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.