New

Patient Services Agent (Phone Agent)

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Burbank
Sep 18, 2025
Position: Bilingual (Spanish/English) - Patient Services Agent Job Overview: We are seeking a dedicated and detail-oriented Bilingual Patient Services Agent to join our healthcare team. In this role, you will be the first point of contact for patients over the phone, providing exceptional customer service while managing administrative tasks in a fast-paced medical environment. You will be working in a call center setting with no direct patient (face to face) interaction. All patient interaction will be over the phone, text, or email communication. Your ability to communicate effectively and handle various office responsibilities will be crucial in ensuring a smooth patient experience. Looking for candidates with healthcare experience. Must have experience working in a call center setting, insurance verification (HMO, PPO, Medicare, etc.), scheduling appointments, EMR or EHR experience, and medical customer service experience. Must have 1-3 years of the above experience and must be bilingual in Spanish and English. Location: Burbank, CA (100% Onsite) Pay: $21/hr (Based on experience, room for growth) Schedule: Monday - Friday / 8am - 5pm (No weekends) Responsibilities * Answer incoming calls from patients (On average 60-80 calls a day) * Schedule appointments and manage the calendar for healthcare providers. * Collect and verify patient information, including insurance details and medical history. * Answer phone calls promptly, addressing inquiries and resolving issues as needed. * Maintain accurate patient records and ensure confidentiality in compliance with HIPAA regulations. * Provide information about services offered, including dental and medical procedures. * Assist with administrative tasks such as filing, data entry, and managing correspondence. * Collaborate with medical staff to ensure efficient patient flow and support during appointments. Requirements * Bilingual in Spanish and English is a must * Previous experience in a medical office setting is required * Familiarity with medical terminology is required. * Strong organizational skills with the ability to multitask effectively in a busy environment. * Excellent communication skills, both verbal and written, to interact professionally with patients and staff. * Proficiency in office software applications for administrative support tasks. * A compassionate demeanor with a commitment to providing outstanding patient care. Work Enviroment: Non patient facing, Call Center / Back Office Enviroment at a Medical Clinic Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Burbank,CA. Application Deadline This position is anticipated to close on Sep 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.