SMB Technician

General Summary:

The SMB Technician is responsible for the installation, maintenance, troubleshooting, and repair of telecommunications services; video, and high-speed data for both business and residential customers.

This role encompasses in-field technical work, customer interaction, and support for various network technologies including IP telephony, Ethernet, and IPTV. The SMB technician ensures high-quality service delivery while meeting company standards and customer expectations.

Essential Job Functions:

• Installs, repairs, and maintains equipment and devices for delivering Internet, Ethernet, IPTV, and voice services across copper, coax, and fiber delivery systems;
• Performs all modifications, moves, adds, changes and installation of telephone and Internet services & devices for both business and residential accounts;
• Performs high priority tasks for business and residential customers as determined by the market;
• Locates trouble in Internet, IPTV, and telephone installations; repairs or replaces faults;
• Uses tools such as signal level meters, OTDRs, and optical light testers to locate faults, perform splices, and verify network performance;
• Performs drop and station wiring, install load coils, and manage color-coded cable pairs;
• Grounds and bonds equipment and inside wiring to meet safety and operational standards;
• Coordinates with repair, and other departments on service installations, changes to update billing, and central office records;
• Takes part in the on-call rotation for after-hours service support;
• Maintains safe work practices in accordance with OSHA regulations and company safety standards;
• Travels to customer sites, project areas, business related events, and other Ritter Communications locations as required;
• Other related duties and projects as assigned.

Knowledge, Skills, and Abilities:

• Knowledge of basic electronics, specification sheets, and circuit diagrams;
• Knowledge of basic switch gear such as Cisco, Aruba, and HPE;
• Knowledge of Basic Ethernet and WiFi networks;
• Knowledge of IP addressing scheme and how to deploy;
• Knowledge of DHCP and understanding of how it works;
• Knowledge of copper T568A & T568B wiring schemes, copper 25-pair color code, coax, and fiber optic cabling;
• Knowledge of Microsoft Office Suite (Outlook, Word, Excel) and Windows OS;
• Knowledge of telecommunications equipment operations and maintenance;
• Skill in operating service equipment including various hand tools, testing equipment, meters, and software for diagnostics;
• Ability to communicate with co-workers and various business contacts in a professional and courteous manner;
• Ability to read and interpret documents such as maps, staking sheets, and operating and maintenance instruction manuals;
• Ability to set up a basic secured WiFi network;
• Ability to pay close attention to detail;
• Ability to work independently and make sound technical decisions using information at hand;
• Ability to effectively function as a team player;
• Ability to analyze technical problems, redesign procedures, and implement solutions;
• Ability to operate ladders, climb poles, work in aerial environments, and use bucket trucks when needed;
• Ability to travel for business requirements; must possess a valid Driver's License with a satisfactory driving record.

Education and Experience:

High School diploma or equivalent plus two years of related job training and work experience in IT, networking, electronics, or telecommunications. Associates degree in a related field preferred.

Certifications such as Cisco CCENT, CompTia A+ and Net +, Microsoft Certifications, etc. helpful.

Ritter Communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

We strive to maintain a drug-free workplace.

We offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!