Customer Service Representative

Peraton is seeking Customer Service Representatives (CSRs) to join our team supporting USPS.com and associated applications. CSRs will provide technical assistance to end users through live chat and email inquiries. Candidates must be able to manage their time effectively and follow general work instructions.

Shift Options:

1st Shift: 9:00 AM - 5:00 PM (some weekends required)

• 2nd Shift: 2:00 PM - 10:00 PM (some weekends required)

Schedule Variations:

• Sunday - Thursday
• Tuesday - Saturday
• Monday - Friday

While this position is remote, candidates must reside within 50 miles of a Peraton facility. Peraton provides all necessary hardware, software, and training. To be successful, candidates must have a stable, reliable internet connection and a dedicated workspace free from distractions.

Eligible States:
Alabama, California, Colorado, Florida, Georgia, Indiana, Massachusetts, Maryland, Missouri, Mississippi, Montana, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, Ohio, Pennsylvania, Tennessee, Texas, Utah, and Virginia.

Day-to-Day Responsibilities:

• Provide customer satisfaction by resolving technical issues through chat and email using knowledgebase tools and pre-defined templates.

• Ensure problems are resolved within defined Service Level Agreements (SLAs).

• Maintain ownership of customer issues from start to resolution.

• Work across multiple queues and customer contact channels.

• Escalate complex issues promptly to the appropriate support teams.

• Ensure compliance with all company and government policies and procedures.

• Collaborate with colleagues across customer support and other support organizations.

• Perform other related tasks as assigned.

Compensation:
Compensation for this role falls within a target range aligned with the program's budget and organizational priorities, while also considering market trends and candidate qualifications.

Basic Qualifications:

• High school diploma or equivalent
• U.S. Citizenship is required, with the ability to obtain and maintain a USPS Public Trust clearance
• Must have experience in a Technical Support or Customer Service Representative role
• Ability to type at least 45 words per minute
• Strong attention to detail with the ability to accurately document support tickets
• Comfortable working independently and meeting productivity goals
• Excellent verbal and written communication skills
• Positive attitude and strong problem-solving mindset
• Ability to prioritize and manage multiple tasks effectively
• Proficiency in Windows-based software and Microsoft Office tools
• Flexibility to work weekends and/or rotating schedules as needed

Preferred Qualifications:

• Live Chat and/or any Customer Relationship Management (CRM) software tools.
• Degree from an accredited College / University preferred.

Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.