New

Patient Services Associate

TEKsystems
$18.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan, remote work
United States, Indiana, Jeffersonville
Sep 18, 2025
Job Title: Remote Healthcare Customer Service Representative Location: Remote - Must reside in one of the following states: AZ, CO, FL, GA, IN, KY, MI, MO, NC, OH, SC, WI Company: TEKsystems (Contract with Pharmacord) Start Date: October 2025 Pay Rate: $18.00/hour (up to $21/hour based on experience) Contract Duration: 4 months About the Role: TEKsystems is seeking compassionate and detail-oriented professionals for a Remote Healthcare Customer Service Representative role supporting Pharmacord. This position focuses on benefit investigations, patient outreach, and provider communication to ensure accurate and timely healthcare support. Responsibilities: * Handle 25-50 inbound calls daily related to re-enrollment and reverification * Make outbound calls to providers/payers to verify benefits and gather missing intake information * Document coverage details in a Summary of Benefits * Update case notes in the Lynk system to reflect current status and actions taken * Communicate professionally with both patients and providers Qualifications: * Strong customer service and call center experience * Familiarity with medical terminology and basic insurance processes * Experience in patient services is highly preferred * Reliable internet connection and remote work readiness Schedule: * Training: First 2 weeks, 8:30 AM - 5:00 PM (Full training approximately 6-8 weeks) * Post-Training Hours: Monday-Friday, either 8:00 AM - 4:30 PM or 9:30 AM - 6:00 PM Pay and Benefits The pay range for this position is $18.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 30, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.