Desktop Engineer II - FT - Day - IS Technical Services @ MV

El Camino Health is committed to hiring, retaining and growing the best and brightest professionals who will carry our mission and vision forward. We are proud of our reputation in the community: One built on compassion, innovation, collaboration and delivering high-quality care. Come join the team that makes this happen.

Applicants MUST apply for position(s) by submitting a separate application for each individual job posting number they are interested in being considered for.

FTE

Scheduled Bi-Weekly Hours

Work Shift

Job Description

Responsible for engineering the desktop infrastructure and managing the desktop experience in a 24x7x365 high-availability healthcare environment. Responsibilities include planning, designing, forecasting, deployment, documentation, capacity management, patching, updates, and other ongoing oversight of the organization's desktop environment. This position implements technologies that maximize service quality and effectiveness across El Camino Hospital.

Responsibilities include planning, designing, forecasting, deployment, documentation, capacity management, patching, updates, and other ongoing oversight of the organization's virtual desktop environment. This position implements technologies that maximize service quality and effectiveness across El Camino Hospital. The Desktop Engineer has a broad technical understanding of organizational processes, technological offerings and service capabilities. The Desktop Engineer champions transformative technologies that are both business and patient care centric. The Desktop Engineer consults and works with the Desktop Group Supervisor, Server Engineers, Network Engineers and Applications Analysts on large projects and complex issues and, in some cases, is the Project Manager responsible for the product deliverable. The Desktop Engineer is actively engaged in process definition, developing best practices, growing service capacity, and improving quality while adhering to all IS Division guidelines, policies and procedures, and directives. Responsible for the configuration and deployment of application packages, operating systems, compatibility testing, and user acceptance testing.

Manage small to medium projects with significant impact.

Other duties as assigned.

QUALIFICATIONS

Associate's degree in Information Technology, Computer Science, related field, or related relevant work experience.

Four (4) years relevant desktop engineering work experience in Information Technology within healthcare or other 24/7 high-availability environment.
OR
Two (2) years successful experience at El Camino Hospital Desktop Engineer I level with demonstrated competence to perform at the Desktop Engineer II level.

Advanced experience with managing technical projects such as hardware and software deployments with significant impact.

Advanced experience working in and administering a virtual desktop environment.
Advanced knowledge of server functions such as file, print, and application services; as well as functional understanding of directories, shares, share rights, user accounts, user rights, and groups.

Advanced technical and customer service skills a must.

Two years (concurrent) proven ability to package and configure shrink-wrapped, home-grown, and compiled MSI applications for completely automated administrative deployments.

Demonstrated advanced knowledge of Windows and non-Windows operating systems, domain architecture, and interaction with the desktop environment.

Demonstrated experience in end-user device technologies, application integration and associated services, operating systems, and related utilities.

Ability to comprehend and modify network services and resources.

Demonstrated experience designing unattended package builds, processes, and imaging utilities.

Ability to evaluate software products and make recommendations based on business and patient care objectives.

Demonstrated proficiency in operating system security, capabilities, vulnerabilities, and batch implementation methods.

Working knowledge of virtualized environments.

VB, Batch, WSH, and/or Rapport scripting knowledge and abilities.

Advanced analytical and problem solving skills.

Proven ability to automate and design software systems.

Ability to create technical documents such as training manuals, release notes, product evaluations, and process diagrams.

Exceptionable knowledge of industry packaging standards and quality assurance processes.

Ability to build organizational partnerships with users and quickly and effectively solve their problems.

Must demonstrate excellent written/verbal interpersonal communication and problem solving skills.

Ability to build organizational partnerships with others, and be able to negotiate and build consensus.

Ability to manage own time and schedule own tasks.
Must take the initiative to work efficiently without constant supervision and direction.

Demonstrated resourcefulness, initiative, and analytical abilities.

Must be able to work varied shifts and/or additional hours.

Ability to read, writes, hears, and verbally communicates in English to the degree required to perform the job.

Database Administration specifically, experience running complex queries to generate reports for data analysis.

License/Certification/Registration Requirements

Successful completion of system certifications such as VMware, Citrix, complex Microsoft certifications, Linux certifications, etc. (Preferred)

Successful completion of multiple courses from a recognized program in relevant computer fields is desirable.

Will be required to provide 24x7 on-call rotation with some evening and weekend work required as necessary.

Must be able to work varied shifts and/or additional hours.

Salary Range:

The Physical Requirements and Working Conditions of this job are available. El Camino Health will provide reasonable accommodations to qualified individuals with a disability if that will allow them to perform the essential functions of a job unless doing so creates an undue hardship for the hospital, or causes a direct threat to these individuals or others in the workplace which cannot be eliminated by reasonable accommodation.

An Equal Opportunity Employer:
El Camino Health seeks and values a diverse workforce. The organization is an equal opportunity employer and makes employment decisions on the basis of qualifications and competencies. El Camino Health prohibits discrimination in employment based on race, ancestry, national origin, color, sex, sexual orientation, gender identity, religion, disability, marital status, age, medical condition or any other status protected by law. In addition to state and federal law, El Camino Health also follows all applicable fair and equitable employment policies from the County of Santa Clara.