Customer Service Specialist

Genesis10 is seeking a Customer Service Specialist. This is a hybrid 10-month contract-to-hire position with a client located in Columbus, OH.

Compensation: $21.00-23.00/HR W2

Schedule: Easton location, Monday - Friday, business hours (we can be a little flexible) but typically, 8am-5pm.

Job Description:

The Customer Service Specialist position provides "Category of One " customer service at all times. This high-volume sales and service position will allow you to engage your customer service skills by delivering prompt and accurate answers to telephone banking customers, as well as promoting self-service options and convenience services.

Responsibilities:

• Provide outstanding service to and builds relationships with over 100 customers every day
• Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, sales and quality goals
• Be responsible for resolving customer complaints and disputes in a timely and professional manner.
• Maintain up to date knowledge on client products, services, technology, and procedures
• Candidates must be available to work day, afternoon or evening shifts during the week and on weekends as part of their normal permanent schedule. Shifts will be assigned based on business needs.

• Minimum of 1 year of customer service experience required
• High School Diploma or GED

• Previous call center or banking experience preferred
• Ability to demonstrate professional verbal communication skills. Must pronounce words clearly and use proper grammar
• Ability to quickly resolve complex customer problems using various resources including computer systems, reference materials and multiple screens
• Will be responsible for resolving customer complaints and disputes in a timely and professional manner
• Ability to use a headset and to sit for long periods of time
• Experience with Microsoft Office applications and the Internet

Only candidates available and ready to work directly as Genesis10 employees will be considered for this position.

If you have the described qualifications and are interested in this exciting opportunity, please apply!

About Genesis10:

Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.

For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client.

Benefits of Working with Genesis10:

* Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.

* The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.

* Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)

* Behavioral Health Platform

* Medical, Dental, Vision

* Health Savings Account

* Voluntary Hospital Indemnity (Critical Illness & Accident)

* Voluntary Term Life Insurance

* 401K

* Sick Pay (for applicable states/municipalities)

* Commuter Benefits (Dallas, NYC, SF)

For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.

Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.