Title: Technical Manager TIS Solution Architect - Customer Care & Billing
Location: Gastonia, NC 28056
Schedule: Hybrid - M/T/TH in office; W/F Remote
What You Will Do:
- Lead all aspects of the architecture and design of Oracle CC&B technology solutions supporting business requirements on projects.
- Ensure design solutions delivered are aligned with the requirements in the technical/logic design.
- Design secure scalable Oracle solutions: Architects end-to-end Oracle-based systems, ensuring alignment with business goals and IT strategy.
- Lead technical implementations: Oversee the deployment of Oracle applications, databases, and middleware, ensuring performance and security.
- Install, setup, configure and fine-tuning of the entire Oracle CC&B stack including working with infrastructure and cloud team.
- Optimize system architecture by Identifying and resolving architectural bottlenecks, improving system efficiency and reliability.
- Provide technical solutions and guidance during the detailed design, build, test, and deploy phases of IT projects.
- Provide technical governance: Establish best practices, standards, and frameworks including security for Oracle technology usage across the organization.
- Deliver expert-level troubleshooting: Resolves complex Oracle performance and configuration issues that go beyond standard support.
- Perform deep-dive diagnostics: Use advanced tools and methodologies to analyze system behavior and root causes of issues.
- Implement performance tuning: Enhance database and application performance through fine-tuning and optimization strategies.
- Support mission-critical systems: Provide high-availability and disaster recovery planning for Oracle environments.
- Ensure the successful implementation of the Oracle CC&B most complex, larger scale, and cross-functional new/enhanced systems on time, in scope and within budget.
- Create system design models, specifications, architecture and landscape diagrams, and charts to provide direction to system programmer and development teams.
- Identify and implement process improvements to other solution architect team members and developers.
- Present findings and make recommendations to senior management / leadership.
- Identify the developmental needs of others and mentor others to improve their knowledge or skills.
- Develop and maintain all technical standards, design patterns, reference architectures and roadmaps for a Reference Architecture Framework containing a broad collection of foundational services.
Required:
- Related University degree or Technical Diploma in IT, Engineering, or related subject area.
- Minimum 8+ years of experience in Oracle CC&B as a Technical Solution Architect or Senior Consultant, leading multiple end-to-end implementations.
- Good understanding of utility industry processes and how they translate into CC&B functionalities.
- Hands-on experience with installation, setup, configuring, troubleshooting, performance tuning and customizing CC&B modules and stack.
- Knowledge of integration methodologies and experience working with third-party platforms.
- Ability to engage with stakeholders, manage expectations, and communicate effectively with technical and non-technical audiences.
- Strong problem-solving and analytical skills, with a focus on system performance and client satisfaction.
Preferred:
- Oracle Utilities certifications are an advantage.
- Experience working on digital transformation projects within the utilities or public sector is highly desirable.
Working Conditions:
- Office environment with some travel requirements.
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Spectraforce Technologies
Sep 17, 2025