Asst. Store Manager/Key Holder

New Era Cap, LLC. is an international lifestyle brand headquartered in Buffalo, NY with an authentic sports heritage that dates back over 100 years. Best known for being the official on-field cap for MLB, official sideline cap for NFL, and official on-court cap for NBA, New Era Cap is the brand of choice not only for its headwear collection, but also for its accessories and apparel lines for men, women and youth. The brand is worn as a symbol of self-expression by athletes, artists and some of the most interesting people around the globe. New Era Cap encourages people to truly express their personal style and individuality through its products.

Since 1920, this family-owned business has hired employees who are masters of their craft. We are innovators, architects of culture, experts, and forward thinkers. We demand excellence because we pride ourselves on the quality of our products and the authenticity of our brand.

Interested in working with us? Check out this exciting opportunity at New Era Cap's Headquarters (HQ) building located in downtown Buffalo, NY. This role is 100% on-site, encouraging employees to collaborate and connect in person five days a week. HQ offers an inviting atmosphere, complete with an on-site cafe, fitness center, and Flagship store.

Apply to join New Era's team!

At New Era, our stores are more than just places to shop - they're cultural hubs where creativity, style, and community come together. As the Asst. Store Manager/Key Holder, you'll be a leader in driving sales, delivering exceptional customer experiences, and identifying opportunities to exceed both customer and company expectations. You'll inspire the team to create memorable moments for clients while supporting operational tasks and fostering a collaborative environment that reflects the New Era lifestyle.

Responsibilities

• Sales and Customer Experience:
  • Analyze sales performance and share actionable insights with the team to capitalize on opportunities and achieve daily goals
  • Actively coach and develop the team with a solutions-oriented approach that leaves a positive, lasting impression
  • Model and lead participation in marketing campaigns, events, and activations that drive traffic and customer engagement
  • Maintain in-depth knowledge of current and future New Era products and educate the team on features and benefits
• Team Leadership & Management:
  • Supervise, motivate, and develop store employees, balancing team priorities with company goals
  • Provide coaching and feedback to enhance team performance, focusing on developing an agile, high-performing team aligned with New Era's values
  • Partner with the Store Manager to recruit, hire, train, and retain top talent
  • Support the scheduling and timekeeping process to ensure appropriate staffing and compliance with labor budgets
• Operational Support:
  • Support daily store operations including opening/closing procedures, cash handling, reconciliation, and compliance with company policies
  • Assist with loss prevention and asset protection measures
  • Help execute stock processing, transfers, and inventory control to maintain accurate records
  • Ensure visual merchandising guidelines and store standards are executed consistently in partnership with the Store Manager
  • Complete daily paperwork accurately, including bank deposits, and credit card procedures, as assigned
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Sales & Customer Experience Expertise:
  • A strong ability to identify sales opportunities, inspire team members, and deliver tailored solutions that build customer loyalty.
  • Knowledge and ability to support the execution of visual merchandising standards to maintain a compelling, brand-right customer experience.
• Leadership & Collaboration:
  • Proven ability to train, coach, and inspire team members, and deliver feedback to improve performance and engagement.
  • Experience managing schedules and approving timecards to meet the needs of the business effectively and efficiently.
  • Strong communication and collaboration skills to work effectively with leadership and team members.
  • Strong problem-solving skills to resolve escalated customer concerns while ensuring alignment with company policies and goals.
• Physical & Organizational Abilities:
  • Experience handling store operations, including opening/closing, cash reconciliation, and inventory management.
  • Comfortable performing physical tasks, including climbing ladders, walking up and down stairs, bending, squatting, kneeling, and lifting or carrying up to 50 pounds.
  • Excellent organizational skills with the ability to prioritize tasks and manage time effectively

Education and Experience

• Three (3) to Five (5) years of experience of retail leadership experience, with a focus on sales, customer service, and team leadership.
• Strong interpersonal and communication skills, with the ability to inspire both customers and team members.
• Experience in driving sales and creating customer solutions in a retail environment.
• Familiarity with supporting in-store events, merchandising, or marketing initiatives is a plus.
• Flexible availability, including weekends and holidays.

Travel Requirement

• The location for this position is 100% on-site in Buffalo, NY
• 0% to 5%; domestic and/or global

New Era Cap, LLC is an Affirmative Action and Equal Opportunity Employer that believes in inclusion and does not discriminate against any candidate or employee on the basis of race, color, sex, age, religion, national origin, sexual orientation, gender identity, disability, veteran status, genetics, or any other basis protected by applicable local, state or federal laws.

This is a full-time role. The salary range for this posted position is $19.00 - $23.00 per hour (plus benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Our casual work environment celebrates individuality and encourages employees to showcase their personal style. We pride ourselves on offering competitive compensation and world-class benefits designed to promote health, financial stability, and personal growth.

As an employee, you'll enjoy a range of perks, including paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right here on-site. We can't wait for you to experience all that our dynamic workplace has to offer!

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