Customer Services Professional 1

Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Customer Services Professional 1

Location(s): Irving, TX

• Monitor and process alarm signals in real time, prioritizing and dispatching appropriate personnel or agencies.
• Answer inbound calls from customers requiring service, account updates, or alarm-related support.
• Accurately document all activity, calls, and resolutions in the system.
• Generate statistical or investigative reports as needed.
• Provide outstanding customer service by listening carefully, communicating clearly, and resolving issues efficiently.
• Attend monthly training sessions and stay familiar with emergency procedures.
• Participate in shift bids (every 6 months, based on production, after full training).

• Required:
  
  
  
  • High School Diploma or GED.
  • Minimum 2 years of customer service experience.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong typing skills and ability to navigate computerized systems.
  • Excellent verbal and written communication skills.
  • Ability to remain calm and professional under pressure.
  
  
  
  
• Preferred:
  
  
  
  • Alarm monitoring or security call center experience.
  • Knowledge of Access Control, Fire, and Burglary systems.
  • ACD (Automatic Call Distribution) system experience.
  
  
  
  

• Permanent Shift: 2:00 PM - 10:00 PM (2 consecutive days off; schedule determined by coverage needs, often includes weekends).
• Training Schedule: Monday - Friday, 10:00 AM - 6:00 PM for 3-4 weeks.
• Days off may change during training, but will always remain consecutive.

Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.