Service Coordinator / Dispatcher

Service Coordinator - Dispatcher

Please note: This is a full-time, in person position located at our Knoxville office - 2315 Sycamore Dr. Knoxville, TN 37921

Hours are Mon-Fri 7:30AM-4PM

Pay: $25.00-$28.00/hour Full-time

Overview

FESCO is looking for a Service Coordinator - Dispatcher to join our team in Knoxville, TN.

Essential Responsibilities

• Establish courteous and professional relationships with all customers, vendors, manufacturers and co-workers.
• Demonstrates the ability to dispatch calls in an organized customer centered approach. Dispatches all calls to provide excellent customer service and operational efficiencies.
• Manages all calls and updates with our service partners and clients. Updates all actions regarding managed service calls routinely throughout the shift.
• Accurately moves all parts in and out of service jobs in preparation for billing.
• Maintain up-to-date records of parts and job status on dispatch boards.
• Follows all company credit procedures for billing and COD calls.
• Follows all manufacturer authorization procedures prior to work being done

Qualifications

To successfully perform this job, and individual must be able to perform each essential job duty and other assigned duties that may be assigned in the course of work and business.

• 1-2 years customer service in a related field
• Knowledge of dispatch systems or logistics
• Demonstrates the ability to work as a team
• Outstanding organizational and multitasking skills
• Fast data entry
• Knowledge of Excel, Adobe and Word
• Active listener with good communication skills
• Completion of a satisfactory background check and drug screen is required.
• Valid Driver's license and driving record that aligns with our safety standards.
• Must be at least 18 years of age.

Benefits of Joining Our Team

• Medical & Dental Insurance Coverage
• Optional Short Term Disability Coverage
• Long-Term Disability Coverage, plus optional Life and Vision Insurance
• Paid time off for Vacations and Holidays
• 401 (k) Retirement Plan with Company match
• Competitive starting hourly rate

About FESCO

FESCO is the premier provider of equipment service for the foodservice industry. With more than 30 years of dedicated service, we know foodservice inside and out. Our vision is to be the most reliable source of service management solutions for the foodservice industry. Let us know if you want to be part of our team! To learn more, please visit us at: https://www.fesco-tenn.com/

FESCO welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

FESCO is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

FESCO is a division of Unlimited Service Group "All Unique All United."