HR Services Analyst, ServiceNow

Hourly Pay Range:

HR Services Analyst, ServiceNow

Position Highlights:

• Position: HR Services Analyst

• Location: Skokie, IL

• Full Time/Part Time: Full Time

• Hours: Monday-Friday, during normal business hours

• Required Travel: travel to other locations may be required

What you will do:

• Perform day-to-day administration and optimization of the ServiceNow HR Service Delivery (HRSD) and Employee Service Center (ESC) to ensure smooth and efficient operation.

• Provide internal consulting, support, and training to HR staff and end-users on effective use of the ServiceNow platform.

• Collaborate with HR, HRIS, and IT teams to drive timely and effective resolution of technical issues.

• Ensure the ServiceNow HRSD module functions properly, maintains security standards, and evolves to meet the changing needs of the Human Resources function.

• Generate reports, visualizations, and dashboards based on HR data to provide actionable insights on key performance indicators (KPIs) and opportunities for improvement.

• Serve as the subject matter expert (SME) for HR Case Management and associated HR processes.

• Support, recommend, and potentially lead projects involving the design, testing, and implementation of HRSD functionality enhancements or new features.

• Act as HR's primary coordination point and tester for ServiceNow platform patching and upgrades.

• Collaborate with IT by actively participating in IT Service Management (ITSM) processes including incident, problem, change, and demand management.

What you will need:

• Education: Bachelor's degree in Human Resources, Information Systems, Business Administration, or a related field; alternatively, an Associate's degree combined with at least three years of relevant experience in human resource administration, knowledge management, or high-volume contact center operations is acceptable.

• Certification: SHRM Certified Professional (SHRM-CP/SCP) or HRCI Professional (PHR/SPHR) certification, preferred.

• Experience:

  • Minimum of 3 years of relevant professional experience.

  • 3+ years of experience in a high-volume call or contact center environment.

  • 3+ years of experience in knowledge management and/or technical writing.

  • Prior experience working with Workday Human Capital Management (HCM).

  • Prior experience with ServiceNow Case Management and Knowledge Management modules.

• Unique or Preferred Skills:

  • Problem-solving: Ability to identify and resolve technical issues independently or in partnership with IT teams.

  • Analytical skills: Skilled in analyzing data, identifying trends, and drawing actionable conclusions.

  • Critical thinking: Capable of evaluating information objectively to make informed decisions.

  • Communication: Effective verbal and written communication skills, with the ability to collaborate across diverse teams.

  • Organizational skills: Strong ability to manage multiple priorities and tasks efficiently in a fast-paced environment.

  • Adaptability: Comfortable working in ambiguous situations and able to adjust quickly to changing circumstances or challenges.

  • HR knowledge: Solid understanding of HR principles, practices, policies, and relevant employment laws.

  • Self-directed learner: Proactive and inquisitive with a strong commitment to continuous learning and professional growth.

Benefits (For full time or part time positions):

• Career Pathways to Promote Professional Growth and Development

• Various Medical, Dental, Pet and Vision options

• Tuition Reimbursement

• Free Parking

• Wellness Program Savings Plan

• Health Savings Account Options

• Retirement Options with Company Match

• Paid Time Off and Holiday Pay

• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its mission to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

Diversity, equity and inclusion is at the core of who we are; being there for our patients and each other with compassion, respect and empathy. We believe that our strength resides in our differences and in connecting our best to provide community-connected healthcare for all.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.