Facility Ambassador

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves -

This is a full-time, in-office position (not hybrid). The Facility Ambassador will serve as the sole on-site point of contact for all Client employee inquiries, issues, ticket management, troubleshooting, and feedback related to workplace services. This role requires sound judgment, strong interpersonal skills, and the ability to build rapport quickly with diverse stakeholders.

Your day to day: Key Responsibilities

• Deliver Ambassador services aligned with SLAs, standard processes, brand image, and local regulations.
• Conduct routine site walkthroughs to ensure the office is clean, organized, and aesthetically pleasing.
• Manage multiple priorities with agility, maintaining momentum in a dynamic environment.
• Support data collection, analysis, and reporting to align with Client goals.
• Continuously improve service performance through proactive, solutions-oriented thinking.
• Manage ticketing and follow-up via CMMS system; dispatch work requests and resolve outstanding issues.
• Coordinate site operations in accordance with policies, procedures, and contract scope.
• Assist in vendor procurement and relationship management; validate invoices and track work order completion.
• Respond to shifting needs with professionalism, positively impacting employee and guest experience.

• Cultivate strong relationships with Client, JLL representatives, and service providers.
• Support Facility Management and Engineering teams with budget requests, financial reporting, and purchasing.
• Conduct service delivery assessments to ensure compliance with SLAs and performance metrics.
• Identify cost-saving opportunities and contribute to account savings goals.
• Provide guest and visitor support with energy and professionalism.
• Assist with building services including janitorial, food service, vending, badging, furnishings, and equipment.
• Coordinate events, meetings, and conference room logistics.
• Act as a collaborative problem-solver in spontaneous or unique situations.
• Support audits and tactical planning for regional facilities goals.
• Maintain compliance with service agreements and contribute to high client satisfaction scores.

• Identify and mitigate safety hazards through proactive assessments.
• Maintain compliance with all safety procedures and local ordinances.
• Complete required safety trainings and ensure proper storage and disposal of materials.
• Support JLL audit and compliance standards across facility, financial, and operational domains.
• Serve as on-site point of contact during emergencies or after-hours situations.

• May include guest support, mail services, office supplies, and equipment maintenance, landlord relations, building access management, and safety support.

Sound like you? To apply you need:

Skills & Requirements:

• 1-3 years minimum prior relevant experience in hospitality within an office class-A building environment, vendor management, facility/property management
• Exceptional customer service skills and professionalism with a passion for customer service
• Ability to manage multiple priorities and deliver results in a fast-paced environment
• Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
• Ability to work independently - strong prioritization and time management skills
• Ability to work with diverse teams - lead and/or follow; respectful, cooperative, accountable
• Excellent verbal and written communication skills with the ability to communicate professionally
• Excellent organizational skills andprocess management
• Ability to adapt to new devices, technology, and applications

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.