New

Production / Technical Support

Genesis10
life insurance, 401(k)
United States, Texas, Plano
Sep 17, 2025
Genesis10 is currently seeking a Production/Technical Support with our client in the financial industry located in Plano, TX and Pennington, NJ. This is a 12+ month contract position. Responsibilities: Ensure availability and reliability of assigned production applications within a line of business (LOBs) of Compliance Perform daily tasks assigned by the Production Support Lead Monitoring Incident Management Request Management Disaster Recovery/Application Recovery Certification Exercise Metrics Reporting Application Capacity Management Support includes research, triage, defect resolution, compliance and all other production support functions Provide on call support for incident/issue triaging and will coordinate with various support teams across the organization Communicate with line of business and management the overall status and health of the application Look for areas of improvement in monitoring, application stability, and speed of determining root cause Perform trouble shooting, analysis, research and resolution using advanced query and programming skills and conducts root cause analysis Work closely with Technology Infrastructure Teams, Development Teams in supporting Integrated/Independent releases, software/hardware upgrades, server upgrades, etc. Real-time restoration and triaging of issues impacting technical services (application/infrastructure) to client customers and partners in a timely manner while keeping partners advised of significant progress or challenges during the restoration period Assess initial severity, gather impacts, create tickets (MyITSM), engage necessary support teams, and escalate as necessary to ensure timely restoration Participate in Disaster Recovery and Resiliency Exercise Requirements: Excellent communication skills Demonstrated ability to communicate effectively with both technical and non-technical partners Willing and able to express new ideas, concerns and opinions directly to wider team in team meetings face-to-face and via remote-working tools Hands-on experience in Incident and problem management Hands on experience with Unix and Shell Scripting Hands on experience with Database (Oracle, Teradata) Hands on experience in Hadoop Experience in ETL tool - Informatica Experience in monitoring tools like ITRS Geneous, Splunk Experience in Job scheduling tool - Autosys Aware of ITIL concepts like Incident and Problem Management ITIL Process knowledge Excellent verbal and written communication Willing to be flexible sometimes with providing stand-by out of hours support on rotational basis for production system (as needed) Good understanding of financial/banking industry Creative and strong problem-solving skills Ability to operate in high-pressure situations Results oriented, and able to effectively interact with Senior Management and Business Partners Ability to troubleshoot issues and perform RCA at a short interval Ability to think out of box and provide innovative solutions Ability to work independently and take up ownership of tasks Pay Range: $30.83-$38.83 Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! About Genesis10: Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals. For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: * Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years. * The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years. * Access to an experienced, caring recruiting team (more than 7 years of experience, on average.) * Behavioral Health Platform * Medical, Dental, Vision * Health Savings Account * Voluntary Hospital Indemnity (Critical Illness & Accident) * Voluntary Term Life Insurance * 401K * Sick Pay (for applicable states/municipalities) * Commuter Benefits (Dallas, NYC, SF and Illinois) For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website. Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.