Desktop Support Technician - IT Solutions - Indianapolis, IN

When you join American Structurepoint, you gain more than a career. You become part of a family of talented, passionate, good-hearted people who take pride in going the extra mile for our clients. At American Structurepoint, we are known for making the impossible happen for clients across the world who want help building and bettering their communities. We live by our values-excellence, respect, integrity, innovation, and social responsibility. We encourage our experts to try new things and explore new ideas that turn our client's dreams into reality, even if those ideas are unconventional. We invest in our people by offering excellent benefits and training, development, and mentorship opportunities that lead to a rewarding career path. If you are ready for more than a career, we invite you to explore opportunities to join our team and help us improve the quality of life for the communities we serve.

As a Desktop Support Technician at American Structurepoint, you will be a part of a team that supports the company's technology needs. Our team thrives on creating the best experience for our team members and constantly implementing bleeding edge solutions to give our company a competitive advantage.

Job Summary

We are seeking an experienced and highly skilled Desktop Support Technician to join our team. In this role, you will be responsible for providing technical support for a wide range of desktop and laptop hardware and software issues. You will work closely with other IT team members and assist in the deployment, maintenance, and troubleshooting of desktop and laptop computers, peripherals, and software. You will also be responsible for providing excellent customer service and effectively communicating technical solutions to non-technical users.

Provide technical support for desktop and laptop hardware and software issues, including installation, configuration, and troubleshooting
• Assist in the deployment and maintenance of desktop and laptop computers, peripherals, and software
• Perform in-depth troubleshooting and problem resolution, including root cause analysis, to identify and resolve complex technical issues
• Work closely with other IT team members to resolve technical issues and improve processes
• Provide excellent customer service and effectively communicate technical solutions to non-technical users
• Participate in the development and implementation of technical policies, procedures, and best practices
• Participate in the development and maintenance of technical documentation
• Stay up-to-date with new technologies and industry trends