Capability Assurance Senior Manager

The Senior Manager of Capability Assurance is responsible for developing and leading the quality assurance and testing efforts for our ERP digital transformation. This role collaborates closely with cross-functional teams to ensure all testing activities are completed on schedule and that testing coverage and defect resolution targets are met before advancing to subsequent milestones. The scope includes functional unit testing, system integration testing, end-to-end process validation, user acceptance testing (UAT), and regression testing.

A key focus of this role is to drive standardization across testing processes, enabling the development of program-wide KPIs aimed at enhancing the quality and efficiency of the digital product development lifecycle. This individual will also work in partnership with the test automation team to monitor and report on automation progress in alignment with the overall testing strategy. Additionally, this role contributes to strategic planning with senior leadership to ensure the performance, reliability, and scalability of our ERP digital applications and systems.The Senior Manager of Capability Assurance is responsible for developing and leading the quality assurance and testing efforts for our ERP digital transformation. This role collaborates closely with cross-functional teams to ensure all testing activities are completed on schedule and that testing coverage and defect resolution targets are met before advancing to subsequent milestones. The scope includes functional unit testing, system integration testing, end-to-end process validation, user acceptance testing (UAT), and regression testing.

A key focus of this role is to drive standardization across testing processes, enabling the development of program-wide KPIs aimed at enhancing the quality and efficiency of the digital product development lifecycle. This individual will also work in partnership with the test automation team to monitor and report on automation progress in alignment with the overall testing strategy. Additionally, this role contributes to strategic planning with senior leadership to ensure the performance, reliability, and scalability of our ERP digital applications and systems.

Leadership & Supervision

• Develop and execute the overall QA strategy for the cloud-based ERP digital product suite.
• Monitor and drive progress toward testing milestones, ensuring defect resolution and testing completeness before advancing to subsequent phases.
• Standardize testing processes across the program to enable consistent reporting and the development of key performance indicators (KPIs).
• Manages the activities of the capabilities assurance team to ensure proper execution of testing strategy.
• Leads team(s) to develop new methods and solve complex matters.
• Responsible for supporting the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.
• Responsible for fostering a work environment that encourages employees to act with integrity and respect.
• Responsible for setting employee objectives and expectations, monitoring and evaluating performance, providing meaningful feedback, and mentorship.
• Responsible for supporting employee development.
• Contributes to the development of strategies for a function or multi departments.Leadership & Supervision
• Develop and execute the overall QA strategy for the cloud-based ERP digital product suite.
• Monitor and drive progress toward testing milestones, ensuring defect resolution and testing completeness before advancing to subsequent phases.
• *tandardize testing processes across the program to enable consistent reporting and the development of key performance indicators (KPIs).
• Manages the activities of the capabilities assurance team to ensure proper execution of testing strategy.
• Leads team(s) to develop new methods and solve complex matters.
• Responsible for supporting the talent strategy through hiring, onboarding, learning & development, performance, succession planning, engagement, recognition, and inclusion, diversity, and equity practices.
• Responsible for fostering a work environment that encourages employees to act with integrity and respect.
• Responsible for setting employee objectives and expectations, monitoring and evaluating performance, providing meaningful feedback, and mentorship.
• Responsible for supporting employee development.
• Contributes to the development of strategies for a function or multi departments.

Collaboration & Interaction

• Collaborate with cross-functional teams to ensure timely and comprehensive testing coverage across all phases: unit testing, system integration, end-to-end process, user acceptance testing (UAT), and regression testing.
• Partner with the test automation team to align automation efforts with the broader QA strategy and track automation progress across the program.
• Work closely with senior leadership to define strategic objectives that enhance software performance, reliability, and scalability.
• Interacts with senior management, executives, and/or major customers which frequently involve negotiating matters of significance to the organization.
• Reconciles multiple stakeholder views to drive business results.

Knowledge & Application

• Proven experience in leading QA strategy and execution in complex digital product environments.
• Previous cloud ERP design and implementation experience strongly preferred
• Strong understanding of software testing methodologies, tools, and best practices.
• Demonstrated ability to lead cross-functional teams and drive alignment across multiple stakeholders.
• Experience with test automation frameworks and performance testing tools is a plus.
• Excellent communication, leadership, and analytical skills.
• Participates with senior management to establish strategic plans and objectives. Make final decisions on implementation and ensure operational effectiveness.
• Effectively cascades functional strategy and contribute to development of organizational policies.
• Accountable for actions that impact function or multiple department budgets.
• Works on complex issues where problems are not clearly defined and where fundamental principles do not fully apply.
• Translates business segment strategy into functional plans and guides execution. Participates in corporate development of methods, techniques and evaluation criteria for projects, programs, and people.
• Ensures budgets and schedules meet corporate requirements.

Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Must be eighteen years or older

Education

• Required
  
  
  
  • Bachelor's degree or higher in the information technology (IT), project management or business field. In lieu of a degree, at least 11 years of experience in IT.
  
  

Skills and Experience

• Required
  
  
  
  • 8+ years of experience in IT
  • 4+ years of experience managing direct reports