Content Manager / Project Manager

Content Manager

Core Responsibilities:

* Own, manage, update, and create WCW pages and copy documents.

* Shepherd all WCW pages through project development and launch cycles.

* Proactively identify needs, gaps, risks, and issues based on upcoming changes.

Project & Launch Cycle Tasks:

* Plan, coordinate, and execute launch cycles.

* Participate in and coordinate design cycles.

* Manage copy components (e.g., character counts, image requirements).

* Submitt creative requests through Click Up

* Maintain Click Up dashboard ticket requests

* Coordinate copywriting, collaboration, and reviews.

* Align copy needs with Storybook requirements.

* Plan and resolve review cycles.

* Act as stakeholder liaison.

Technical & QA Support:

* Support/manage WBS.

* Apply market variations.

* Ensure accessibility compliance.

* Manage image/video assets (request, review, delivery).

* Provide real-time launch bridge support and troubleshooting.

* Conduct site QA pre/post launch and maintain issue tracker.

Operational Tasks:

* Attend and follow up on meetings.

* Manage files and localization prep.

* Generate reports.

* Manage retailer logos and links.

* Oversee paid and Windows Selling Campaigns.

* Handle one-off tasks between launches (e.g., fixes, experiments).

Cross-Functional Collaboration:

* Work with GTM, PMM, Storybook, Devs, Engineers, Product teams.

* Coordinate with brand, marketing, CELA, SEO, and design teams.

* Collaborate with copywriters, HCL, PAC, FTE managers, Microsoft Store, and retailer teams across markets.