New

Business Systems Analyst - Customer Identity Access Management

TEKsystems
$60.00 - $70.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Sep 17, 2025
Description The CIAM Business Systems Analyst will manage day-to-day operations of the CIAM platform, ensuring compliance with defined policies and procedures related to user and application management. In this role, you will play a pivotal part in bridging business objectives with technology solutions focused on identity and access management, and drive CIAM capabilities that directly support the bank's digital strategy and customer trust objectives. Working collaboratively with stakeholders, development teams, and vendors, you will help define, implement, and optimize CIAM initiatives that enhance user experiences and operational efficiency. Collaborate with business partners and stakeholders to gather, analyze, and document business requirements aligned with strategic goals and regulatory standards. Act as the Subject Matter Expert for CIAM systems, providing guidance on solution design, configuration, and process improvements. Translate business needs into detailed system requirements, user stories, acceptance criteria, and technical documentation to support effective development and testing. Support the entire solution delivery lifecycle, including requirements gathering, process mapping, documentation, testing, deployment, and post-launch support. Manage and maintain accurate documentation for CIAM applications, ensuring accessibility for business and technical teams. Oversee application configuration changes, ensuring adherence to SDLC and Change Management protocols. Coordinate with internal IT teams, external vendors, and implementation partners to resolve issues and deliver integrated CIAM solutions. Monitor application performance, facilitate incident and problem management, and conduct Root Cause Analysis to drive issue resolution. Additional Skills & Qualifications 8+ years of related experience. Bachelor's degree in a related field required. Previous leadership experience preferred. Advanced knowledge of general Financial Services or Banking is preferred. Advanced knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices. Advanced to expert in process and data analysis within one or two domains or functional areas with deep critical thinking skills. Experience working as an SME across one or two domains or functional areas. Advanced speaking and writing communication skills. Demonstrated expertise in the implementation of CIAM or IAM solutions, including integration of external platforms and overseeing end-to-end deployment. Proven ability to translate complex business needs into comprehensive system requirements and articulate application configurations that meet both operational and regulatory standards. Experience in administering user lifecycle processes, including onboarding, offboarding, and access reviews. Familiar with application onboarding and policy enforcement for identity and access. Skilled in maintaining compliance with organizational policies and regulatory security standards. Capable of using CIAM platform tools and portals to manage configurations, monitor logs, and handle support issues. Strong documentation and process adherence abilities. Excellent communication skills, with experience collaborating effectively across all levels of internal teams (business units, IT operations, etc.) and with external vendors, sales representatives, technology partners, and implementation consultants. Deep understanding and hands-on application of Software Development Life Cycle (SDLC) methodologies and change management protocols. Demonstrated experience with problem and incident management processes, including leading Root Cause Analysis and resolving high-impact issues. Pay and Benefits The pay range for this position is $60.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Phoenix,AZ. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.