New

Information Technology Specialist - Computer Aided Dispatch (CAD)

Broward County, Florida
$87,341.79 - $139,397.61 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan
United States, Florida, Fort Lauderdale
115 South Andrews Avenue (Show on map)
Sep 17, 2025
REQUIREMENTS AND PREFERENCES The Broward County Board of County Commissioners is seeking qualified candidates for Information Technology Specialist position Benefits of Broward County Employment High Deductible Health Plan - bi-weekly premiums: Single $10.90 / Family $80.79 Includes a County Funded Health Savings Account of up to $2600 Annually Consumer Driven Health Plan - bi-weekly premiums: Single $82.58 / Family $286.79 Florida Retirement System (FRS) - Pension or Investment Plan 457 Deferred Compensation employee match Eleven (11) paid holidays each year Vacation (Paid Time Off) = 2 weeks per year Up to 40 hours of Job Basis Leave for eligible positions Tuition Reimbursement (Up to 2K annually) Paid Parental Leave The position is responsible for maintaining the design and integrity of mission critical servers and client applications used to support the operation of Broward County's Public Safety E911 Answering Points (PSAP) and Computer Aided Dispatch (CAD) system with 99.999% reliability and uptime. Broward County PSAPs rely on the Regional CAD system and supporting applications for successful and efficient emergency response of countywide Law and Fire personnel to the needs of Broward County residents. This role will require subject matter expertise and self-directed research on features, functionality, innovation trends, design, implementation, and testing of CAD and supporting applications (AVL, ProQA Paramount, Mobile Data, Law Records, Fire Records, etc) in support of our public safety end users. As a member of the 24x7 Regional Public Safety Applications CAD Team, the specialist will provide onsite, remote, and on-call support to our public safety end users who have critical response time requirements. Work involves end user feature and functionality planning, acceptance testing, implementation of version upgrades, system maintenance, system configuration, and general oversight of the Regional Public Safety Application systems in cooperation with staff from the County, Sheriff, Municipal Police, and Municipal Fire Departments. Work also involves planning long-range strategic evolution and integration of county-wide, multi-agency, multi-discipline, multi-jurisdictional CAD and related software application technologies and infrastructure to be regional and state-wide interoperable with other public safety departments. General Description Manages large scale information technology projects. Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports. Minimum Education and Experience Requirements Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field. (One year of relevant experience may be substituted for each year of required education.) Requires four (4) years of experience in systems analysis, systems design and/or applications programming relevant to area of assignment including related project management. This must include two (2) years of experience working in a position of supporting Public Safety Emergency Services or 911 operations Special Certifications and Licenses Possession of or eligibility to obtain basic FCIC/NCIC certification. Possession and maintenance of a Florida Class E Driver's License. Preferences Experience with performing research, data analysis, and feasibility studies in order to submit technical and management reports. Experience with providing client laptop and desktop hardware support and administration. Experience with database administration. Experience with leading continuous improvement programs related to public safety applications Virtualization Administration Certifications (Citrix, VMWare, HyperV, or closely related application) Project Management Certificates (PMP, PgMP, or closely related field. Six Sigma Certifications (Green Belt, Black Belt, or Master Black Belt) Network Administration Certifications (CCNA, CCIE, CISSP, or closely related field). Database Administration Certifications (SQL, Oracle, or closely related application). Presentation or Training Skills in Mission Critical Public Safety Services and Applications. Software or Application Programming Skills. Technical Writing or Documentation Skills. Master's Degree or higher Electrical Engineering, in Business Administration, Computer Science, MIS, or closely related field. SCOPE OF WORK The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary. Provides high-level technical expertise and project management direction of multiple large scale information technology initiatives including technological research, analysis, design, development, and implementation of projects. Reviews County-wide information technology strategic direction, recommends approaches for incorporation of the emerging technologies when appropriate, and implements the approved approach. Reviews programming techniques and recommends information technology solutions, enhancement plans, and related cost-benefit comparisons. Supervises professional and technical personnel in assigned work teams or sections. Plans, organizes and implements approved emerging technologies. Administers County-wide technological specialty functions. Performs project management responsibilities for large scale complex information technology projects. Reviews systems designs, development of applications, and documentation for accuracy, timeliness, and adherence to departmental standards. Documentation of deployment, security, quality assurance, change controls, and compliance. Emergency Planning: Analyzing, planning, recommending, and implementing solutions and/or automated enhancements to application workflow processes directly related to public safety 911 call centers and law/fire emergency response Applications: Maintenance, configuration programming, feature and functionality review and implementation, acceptance testing, version upgrades Vendor Communications: Advanced troubleshooting, identification, diagnosis and reporting of application bugs, beta testing, system maintenance, system configuration Internal Systems Administration: Installation and support of applications, monitoring continuous system health, security audits, system alerts and notifications, health checks Microsoft Related Technologies: Windows OS, MS applications, SQL, System logs Remote Access Technologies: Secure Access VPN, Endpoint Central Customer Communications: Provide 24/7 on-call support, engage stakeholders for incident progress, impending changes, outages, feature/functionality review, and proactive system enhancements Performs related work as assigned. WORK ENVIRONMENT Physical Demands Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations. Unavoidable Hazards (Work Environment) Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None. SPECIAL INFORMATION Competencies Tech Savvy Anticipates and adopts innovations in business-building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance. Manages Complexity Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms. Action Oriented Takes on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Takes immediate, decisive, independent action to resolve issues or problems. Persists as needed. Quickly and consistently identifies and pursues beneficial new opportunities. Plans and Aligns Plans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work. Optimizes Work Processes Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Pays close attention to a variety of metrics and benchmarks; determines both major and subtle ways to optimize processes. Swiftly resolves process breakdowns; takes steps to ensure that problems do not recur. Courage Steps up to address difficult issues, saying what needs to be said. Shares own ideas and points of view openly, regardless of potential criticism or risk; shows conviction when faced with adversity and challenges; raises difficult topics to be sure they are addressed. Self-Development Actively seeks new ways to grow and be challenged using both formal and informal development channels. Demonstrates a strong commitment to development by regularly practicing and applying new knowledge and skills; is quick to share new learning with others. Creates a thorough, detailed development plan. County Core Values All Broward County employees strive to demonstrate the County's four core behavioral competencies. Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Americans with Disabilities Act (ADA) Compliance Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request. Emergency Management Responsibilities Note: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned. County-wide Employee Responsibilities All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies. All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.