Comm & Network Tech Analyst 3 [Wireless/Mobility) - 136618

DEPARMENT OVERVIEW:

UC San Diego is ranked the 9th best public university in the nation by U.S. News and World Report and is the largest employer based in San Diego County.

Reporting to the VC-CFO, Information Technology Services (ITS) delivers Enterprise information technology services to the University of California, San Diego (UCSD) under the leadership of the campus Chief Information Officer (CIO). Information Technology Services (IT Services) uses world-class services and technologies to empower UC San Diego's mission to transform California and the world as a student-centered, research-focused, service-oriented public university. As a strategic member of the UC San Diego community, IT Services embraces innovation in their delivery of IT services, infrastructure, applications, and support. IT Services is customer-focused and committed to collaboration, continuous improvement, and accountability.

Equity, Diversity, and Inclusion are core values at UC San Diego and within Information Technology Services. Crafting a culture around these values allows us to more deeply connect with and appreciate our employees, students, and campus partners. Information Technology Services is continuously working to build a community where we all feel safe, empowered, and encouraged to bring our authentic selves to work. We do this not only because it is what's right, but because we know that diversity drives insight and innovation. We are proud to partner closely UC San Diego's Office for Equity, Diversity, and Inclusion, as their dedication to this mission helps us all to drive change.

The Data Communications Team designs, configures, maintains, upgrades and monitors UCSD's campus-wide local, wide area, and wireless networks. It supports the campus's enterprise routers, switches, wireless access points and associated management tools. These devices operate on Gigabit Ethernet, 10 Gigabit Ethernet, 802.11a/b/g/n/ac/ax, and other technologies in a heterogeneous multi-protocol environment.

POSITION OVERVIEW:

Applies skills as an experienced network communications professional with a full understanding of industry practices and relevant policies and procedures in providing consultation, evaluation, configuration, installation, troubleshooting and testing of wireless network hardware and software to include access points, controllers, routers, switches, and other networking equipment. Resolves a wide range of complex network issues. Provides expert-level RF troubleshooting, including addressing interference/rogue access points, coverage issues, access point hardware problems, PoE and other technical issues across campus. Conducts RF site surveys and field tests, both in the field and predictive surveys of buildings under construction. Creates wireless network AP placement designs, considering various factors including network performance requirements, anticipated uses, user density, installation constraints, environmental RF characteristics, anticipated RF coverage and propagation, industry best practices, and other factors. Implement complex Ethernet switch configuration and testing.

Responsibilities:

* Provides design, engineering and maintenance assistance on the UCSD campus WLAN/LAN/WAN.

* Provides consultation, evaluation, installation and testing of network devices and network management systems to include wireless access points, WLAN controllers, routers, switches and other network equipment manufactured by Cisco and other vendors in a heterogeneous multi-protocol environment.

* Installs and troubleshoots devices on campus wireless, fiber optic, and ethernet networks.

* Applies skills as a seasoned, experienced wireless communications professional with a full understanding of industry practices and relevant policies and procedures.

* Resolves a wide range of complex network issues.

* Demonstrates competency in selecting methods and techniques to obtain solutions.

• Bachelor's degree in related area and / or equivalent experience / training.

• Thorough understanding of various network hardware platforms, network related protocols and software including understanding of OSI layer 3 protocols at a basic level and layer 2 protocols at a complex level and related technical standards critical to the operation of interconnected networks. Knowledge of and skilled with wireless 802.11 protocol suite, CAPWAP, WPA2, TCP/IP, SNMP, Ethernet, routing protocols and related concepts.

• Thorough knowledge of wireless RF and spectrum concepts, mathematics, and use in wireless data networks. Demonstrated ability to use wireless network management software and spectrum analyzer to document, configure, analyze, and troubleshoot wireless networks.

• Practical hands-on experience with configuring wired and wireless network hardware in use at UCSD (currently Cisco equipment) such as routers, switches, access points, WLAN controllers, and network management systems.

• Working knowledge of industry best practices for AP placement, RF survey procedures, and other wireless functions. Ability to independently conduct daily walking, in field, RF surveys, RF troubleshooting/ investigation, and AP troubleshooting using appropriate hardware and software.

• Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Excellent interpersonal skills including oral and written communications. Able to communicate complex information in a clear and concise manner.

• Self-motivated and works independently and as part of a team. Ability to set priorities to be self-directed, based on relative importance of job responsibilities. Ability to gather, organize and analyze data in the completion of a variety of functional assignments. Able to learn effectively and meet deadlines.

• Required to hold valid driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program.

• Employee must be available to work evenings and weekends.

• Employee must be available to travel as required.

• Must be willing to schedule vacation on a yearly basis, as necessary.

• Must be willing to work on a rotating on-call basis.

• Job offer is contingent upon satisfactory clearance based on background check results.

• This position has recently been accreted by TX union and will be a part of that union moving forward.

If employed by the University of California, you will be required to comply with our Policy on Vaccination Programs, which may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements.

To foster the best possible working and learning environment, UC San Diego strives to cultivate a rich and diverse environment, inclusive and supportive of all students, faculty, staff and visitors. For more information, please visit UC San Diego Principles of Community.

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

UC San Diego is a smoke and tobacco free environment. Please visit smokefree.ucsd.edu for more information.