Customer Service Representative I

Position Title: Customer Service Representative

Work Location: 30 S Keller Road Orlando, Florida

Assignment Duration: 6 months

Work Schedule: 7:30 am - 5:30 pm EST

Work Arrangement: 100% Onsite

Position Summary:

• Takes inbound or places outbound calls to provide information to customers.

• VAD Customer Service for Acelis Connected Health-
• Previous actual call center experience a plus.

• Maintain a customer base in the Remote Patient Monitoring platform.
• Accountable for VW enrollment calls and equipment training / set up.
• Accountable for Compliance follow up.
• Conduct customer monthly calls
• Place supply and Equipment orders
• Follow up with Vendors as necessary.
• Ability to work reports and follow through on orders placed.
• Ordering, Shipping, Confirmation of Delivery and RMA if needed.
• Perform outbound calls to customers to notify of shipping issues such as a delay or missing information.
• Resolve or report any problems that may occur.
• Assist with implementation of workflow productivity improvements.
• Follow all regulatory policies and procedures, privacy, and security standards in accordance with Government agencies to include HIPAA requirements.
• Understand and adhere to all business processes and procedures.
• Maintain a culture of accountability.
• Adhere to the department metric standards set by your supervisor or manager.

• Minimum of One year of Customer Service experience
• MS Office knowledge
• Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks

• Associate degree or equivalent work history
• Some data processing experience preferred.
• Spanish Speaking Preferred but not required.
• Previous experience/knowledge with Apple products is also helpful in this role.

• Excellent interpersonal and phone etiquette skills
• Detail & Team Oriented
• Professional communication Skills
• Excellent Time Management Skills
• Ability to multi task