Clerical Assistant 3

Do you want to work for a clerical team that celebrates large and small wins for people in Pennsylvania with an agency that generates funding for programs that benefit our state's older population? Join the Bureau of Pennsylvania State Lottery, Customer Support Division as our newest Clerical Assistant 3. Apply now and help our team ensure that lottery winners are accurately paid!

In this role, you will be part of a clerical staff responsible for processing claims for winning tickets received by the PA Lottery and providing assistance regarding the claims process. You will serve as the unit's lead worker, which involves planning and assigning work assignments in order to meet deadlines and priorities, providing training to new employees in the section, and proofreading completed assignments to ensure accuracy. Your responsibilities will involve reviewing information to verify that lottery claims are valid and to be paid, composing letters and forms related to claims, and determining when to escalate issues to a supervisor. This includes receiving and responding to a wide variety of phone calls and emails regarding PA Lottery claims and games, referencing prescribed guidelines and manuals to resolve various issues, and providing information and solutions to assist customers. Do not miss this chance to advance your clerical career with a team that gives back!

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You will not have the option to telework in this position.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (commonwealth title); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Additional Requirements:

Preferred Qualifications (not required):

• Call center experience
• Customer service experience

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Telecommunications Relay Service (TRS):

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.