Collections Manager (HYBRID)

The Collections Manager within our Special Asset Management (SAM) team oversees the day to day activities of a team that mitigates the delinquency and loss associated with defaulted accounts while providing excellent member service.

• Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance; provide coaching and corrective action as required; actively support employee professional growth and development
• Identify and manage regulatory and legal risk, proactively ensuring compliance through sound practices
• Meet established department metrics; update leader on all major projects and goal progress; research, resolve and communicate operational and employee issues to leader or other business units as appropriate
• Develop and maintain documentation for department practices and policies, updating as required
• Identify and implement process improvement opportunities
• Manage third party vendor relationships, as appropriate

• Minimum Education: Bachelor's degree in Business Administration or related field is preferred
• Minimum 5 years' experience in loss mitigation, contract restructuring or collection including default management within the financial services industry
• Minimum one year experience managing a team of people
• Broad knowledge of financial industry regulations such as Reg Z, FDCPA, FACTA, FCRA, SCRA and Federal Bankruptcy Code
• Firm knowledge of real estate and consumer loan contracts and default clauses
• Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees
• Excellent verbal and written communication skills; able to express ideas concisely and logically to all levels
• Ability to effectively collaborate with multiple business units, leadership and vendors to achieve organizational goals
• Ability to work well under pressure, handle multiple assignments and deliverables simultaneously with the flexibility to meet changing needs and demands
• Proven ability to professionally handle sensitive documents
• Proven skills and commitment in meeting or exceeding member expectations and requirements
• Strong analytical, problem solving and decision making skills; ability to resolve complex issues with minimal direction
• Ability to foster strong relationships with internal and external stakeholders
• Working knowledge of Microsoft Office Suite
• Certification/License: N/A