Activities Manager

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.

With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Welcome to Key West - more a state of mind than a place. If you've been, you know. If not, get ready. There's nothing quite like it. At the gateway to the island, Blue Flamingo brings bold design, elevated amenities, and vibrant experiences to life. With 245 stylish rooms, two lively pools with luxe cabanas, and two unique dining spots, it's the perfect blend of playful and refined.

At Highgate, we offer excellent benefits to our Associates - Medical, Dental, Vision, Paid time off, Vacation, 8 Paid Holidays per year. Come join our Team on the beautiful Island of Key West.

The Activities Manager is responsible for creating, organizing and implementing Activities for all age ranges to enhance the Guest experience. The Activities Manager is responsible for developing a seasonal live music and entertainment package to increase in-house capture ratios and increase local patronage from the surrounding areas. Implement weekly and monthly events involving F&B outlets to improve top line revenues and create a local and in-house following during all seasons.

Responsible for developing and implementing activities that appeal to a wide range of personalities and ages.
• Responsible for needs assessments to determine how often activities will be offered, how seasons will affect these activities and what space is available for participants.
• Coordinate and research possible activity ideas, trying or sampling new activities and evaluating them as needed.
• Lead and implement all activities.
• Work with the DOSM on all marketing initiatives for events and promotions.
• Responsible for creating an activity schedule that reflects the resorts' needs. These activities should vary to ensure they appeal to as many as possible.
• Must communicate activities to resort's guests. They may need to update websites and tablets, produce newsletters or make calendars to highlight specific events. Additionally, the director of entertainment may send out invitations, publish brochures and update signage.
• May need to supervise other recreational staff members, as well as being responsible for their training.
• Ensure overall guest satisfaction.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which include wearing nametags.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.

• High School diploma or equivalent
• At least 3 years of progressive experience in Hotel/F&B or related industry.
• Must be proficient in Windows, Company approved spreadsheets and word processing.
• Knowledge of overall entertainment operations.
• Previous supervisory and leadership experience required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Flexible and long hours required.