Intake Coordinator

Promotes and fosters ongoing collaborative communication with healthcare professionals and VNS Health to establish coordinated VNS Health services. Functions as a liaison between external customers, patients, families and VNS Health. Builds relationships, obtains referrals and reviews patient information referred to VNS Health to determine initial appropriateness of admission. Facilitates the safe and timely transfer of patients from a hospital, skilled nursing facility, physician office, or other Home Care site to the care of VNS Health. Works under moderate supervision.

What We Provide

• Referral bonus opportunities
• Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
• Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
• Employer-matched retirement saving funds
• Personal and financial wellness programs
• Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
• Generous tuition reimbursement for qualifying degrees
• Opportunities for professional growth and career advancement
• Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities

What You Will Do

• Obtains and processes referrals based on the Enterprise's admission criteria.
• Obtains and confirms demographic and other medical and social patient information.
• Works within intake related electronic platforms to gather proper information to generate a new referral/resumption of patient's care and ensures accurate documentation.
• Establishes and promotes an ongoing collaborative relationship between VNS Health and/or other facilities, direct care givers, physicians, nurses, discharge planners, case managers, social workers, etc. to facilitate adequate patient care transition.
• Provides general information about all VNS Health services to referrers and the community.
• Determines customer needs and provides accurate and responsive intake to ensure customer satisfaction.
• Provides appropriate handoff of information to team members to support a safe and effective transition of care.
• Participates in other projects and performs other duties as needed.

Education:

• Bachelors' degree in Health Care, Business or a related field or the equivalent work experience, required.

Work Experience:

• Minimum of two years' experience in a business, operational or customer service role in a healthcare industry (i.e. hospital, long term care, home care setting, or medical office), required.

• Ability to understand medical terminology, required.

• Experience entering data, navigating and retrieving information through a mainframe or similar computer system, required.

• Ability to adapt to change and work in a team-based environment, required.

• Ability to be persuasive, negotiate to win-win outcomes and demonstrate exceptional customer service skills, required.

• Demonstrated capability to gain commitment, build rapport with others (patients, families, physicians, clinicians, institutions etc.) required.

• Strong follow-up skills required and the ability to manage multiple priorities.

• Knowledge of managed care, Medicare/Medicaid and insurance authorization/billing, preferred.

• Bilingual skills and travel may be required, as determined by operational needs.