Service Lines & Industry Learning Director (Learning Performance Dir)

CLA is a top 10 national professional services firm where our purpose is to create opportunities every day, for our clients, our people, and our communities through industry-focused wealth advisory, digital, audit, tax, consulting, and outsourcing services. Even with more than 8,500 people, 130 U.S. locations, and a global reach, we promise to know you and help you.

CLA is dedicated to building a culture that invites different beliefs and perspectives to the table, so we can truly know and help our clients, communities, and each other.

Our Perks:

• Flexible PTO (designed to offer flexible time away for you!)
• Up to 12 weeks paid parental leave
• Paid Volunteer Time Off
• Mental health coverage
• Quarterly Wellness stipend
• Fertility benefits
• Complete list of benefits here

CLA is currently seeking Service Lines and Industry Learning Director. This role will be responsible for designing, implementing, and managing learning strategies that support the development of technical, industry-specific, and service line expertise across the organization. This role ensures that learning programs align with business priorities, regulatory requirements, and market trends, enabling professionals to deliver exceptional client service and maintain a competitive edge. The director partners with business leaders, subject matter experts, and learning teams to create innovative, scalable, and impactful learning solutions.

How you'll create opportunities in this Service Lines and Industry Learning Director role:

Learning Strategy & Program Development

• Develop and execute a comprehensive learning strategy for CLA's service lines and industry sectors, aligned with organizational goals and client needs.
• Drive the curriculum strategy across the firm, reflecting current and near-future business strategies and role-based technical skills taxonomies.
• Design and deliver blended learning programs (virtual, in-person, eLearning, microlearning, simulations) that address current and future workforce needs.
• Coordinate with other L&D Directors on cross-applicable content and programs that can be embedded into key roles schools or experiences.

Stakeholder Engagement & Collaboration

• Partner with service line and industry leaders to understand strategic priorities and translate them into learning initiatives.
• Work with each Service Line and Industry leader to identify gaps between current content and what would be needed to successfully implement a robust curriculum for their audiences based on role-based technical skills taxonomies.
• Develop an annual content roadmap based on priority of any identified knowledge or skills gaps.
• Serve as a trusted advisor on learning solutions that drive employee performance and engagement, business outcomes, and client value.

Technology & Tools Integration

• Utilize Learning Experience Platform (LXP; 360 Learning) and collaboration tools/platforms to deliver and track learning programs.
• Stay current on emerging learning technologies and integrate innovative solutions to enhance learning experiences.

Program Evaluation & Continuous Improvement

• Leverage analytics dashboards (e.g., Power BI) to track KPIs such as participation, program effectiveness, feedback, and business impact/ROI.
• Conduct needs assessments, skill gap analyses, and benchmarking against industry best practices.
• Continuously refine content, delivery methods, and tools to ensure relevance and impact on evolving business needs.

Culture & Engagement

• Foster a culture of learning, feedback, and inclusion across the organization.
• Promote knowledge sharing and informal learning opportunities to strengthen industry and service line networks.

People Leadership

• Actively lead aligned Learning Performance Consultants in partnership with key business leaders to analyze performance gaps, identify or design relevant development topics, and deliver solutions through multiple channels (online, in-person, community, simulative, AI, assessment/skills validation).

What you will need:

• Bachelor's degree is required. A Bachelor's or Masters in Instructional Design, Organizational Development, Human Resources, Accounting, Business, or related field is preferred.
• 8+ years in learning and development with a focus on role-based technical or industry-specific training within an accounting or professional services setting.
• Expertise in instructional design, adult learning principles, curriculum development, and the implementation of large-scale learning programs.
• Certifications: CPTD, CPTM, or similar credentials preferred.
• Experience in the accounting or professional services industries is required. CPA license is preferred.
• Proficiency with LXP (360 Learning) and LMS platforms, analytics tools (Power BI), AI, and automation technologies.
• Ability to analyze data and measure program effectiveness.
• Strong project management, communication, and stakeholder engagement skills.

Occasional travel may be required (<10-15% travel).

The wage range for this position in New York City is: $130,400 - $157,000.

The wage range for this position in Minneapolis is: $79,000 - $136,000.

The wage range for this position in Denver is: $86,000 - $142,000.

The wage range for this position in Chicago is: $93,000 - $142,000.

Factors such as geography, experience, education, skills, and knowledge may impact position of pay within the range.

#LI-EL1, #LI-Hybrid

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

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Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.

To view a complete list of benefits click here.