(On-site) Information Technology Support Specialist - Information Technology Services

The department of Information Technology Services at West Virginia University is currently accepting applications for an Information Technology Support Specialist (Professional Technologist 1). This is an on-site position in Morgantown, WV.

About the Opportunity

The Information Technology Support Specialist (Professional Technologist 1) provides front-line desktop, network, and application support to faculty, staff, and students in WVU's Health Science Center. Position responsibilities include network account management, training end users, researching new technologies, and deploying IT solutions. This position plays a key role in supporting approximately 4,000 devices within the Health Science Campus enterprise-level environment.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 24 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

Technical Support

• Provide direct support for Windows and Mac systems, Microsoft Office Suite, Outlook, Teams, Zoom, and a variety of specialized academic and research applications.
• Install, configure, and maintain desktop hardware, printers, peripherals, and mobile devices.
• Support clinical research devices and ensure compliance with regulatory standards.
• Troubleshoot hardware and software issues across desktop, LAN, and VoIP systems.
• Support AV equipment in conference rooms.
• Perform operating system deployments using SCCM, Azure, and JAMF.
• Ensure endpoint protection, updates, and onboarding/offboarding compliance in coordination with IT Security.

Network and Telecommunications

• Provide network support including switch port configurations, jack testing, and network interface card troubleshooting.
• Support and troubleshoot data and voice connectivity issues.

Security and Compliance

• Ensure systems comply with university and federal data security regulations (including PHI and PII).
• Coordinate with WVU Information Security Services on security assessments for vendor-hosted and on-prem systems.

Documentation, Research, and Training

• Develop and maintain technical documentation and inventory for Health Affairs IT assets.
• Provide training sessions for faculty, staff, and students on systems, applications, and processes.
• Research and evaluate new technologies and recommend improvements.
• Other duties as assigned.

• Bachelor of Science in engineering or computer science related degree

• A minimum of 0-1 years of experience involving:

  • IT support experience in an enterprise or complex technical environment
  • Experience managing, troubleshooting and supporting multiple technological equipment
  • Experience with operating systems deployment

  • Customer Support experience

• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Proficiency in troubleshooting Windows and Mac OS, Microsoft Office 365, and various hardware platforms.
• Ability to manage multiple tasks and projects simultaneously with minimal supervision.
• Strong customer service orientation and interpersonal communication skills.
• Ability to document technical procedures and communicate technical information clearly.

• Ability to adapt to evolving technologies and maintain knowledge through self-directed learning.

Licenses/Certifications

• Valid driver's license. Incumbent must provide own transportation to travel across campus to provide IT support to all University locations. Ability to transport multiple computers and equipment to campus buildings.

Physical Demands & Physical Coordination

• Lifting 20-40 lb computers and equipment

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.