Principal Manager, Technical Program Management
 Microsoft | |
 United States, Washington, Redmond | |
 Sep 04, 2025 | |
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OverviewSecurity represents the most critical priorities for our customers in a world awash in digital threats, regulatory scrutiny, and estate complexity. Microsoft Security aspires to make the world a safer place for all. We want to reshape security and empower every user, customer, and developer with a security cloud that protects them with end to end, simplified solutions. The Microsoft Security organization accelerates Microsoft's mission and bold ambitions to ensure that our company and industry is securing digital technology platforms, devices, and clouds in our customers' heterogeneous environments, as well as ensuring the security of our own internal estate. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their authentic selves each day. In doing so, we create life-changing innovations that impact billions of lives around the world. The Identity & Network Access (IDNA) Organization delivers identity and access solutions that empower billions of users globally. At the core of this mission, the Reliability, Resilience, and LiveSite (R2L) Team ensures our identity services are among the most trusted and dependable in the industry. We're looking for a Principal Manager, Technical Program Management to lead this high-impact team. This is an opportunity for a strategic leader who thrives in complex, large-scale environments and is passionate about driving reliability, operational excellence, and quality across mission-critical services. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This Hybrid Position can be located at our Microsoft offices in Redmond, Washington, Mountain View, California, or Atlanta, Georgia. Relocation support will be provided, and successful candidates will need to relocate or reside within 50 miles of the field location.
ResponsibilitiesLead and grow a high-performing team of Technical Program Managers focused on service reliability, operational excellence, and quality.Define strategy, set clear priorities, and establish execution rhythms to deliver measurable outcomes.Own the full incident management lifecycle, including detection, response, root cause analysis, and continuous improvement.Drive programs that strengthen reliability and resilience for large-scale identity services.Improve engineering efficiency through automation, streamlined processes, and reduction of manual work.Deliver complex, cross-functional initiatives in partnership with engineering, product, compliance, and finance teams.Represent the team in executive forums, providing clear updates on service health and strategic initiatives.Evolve organizational structure, readiness plans, and operational playbooks to support growth and scalability.Champion a culture of accountability, inclusion, and technical excellence across the organization.Influence long-term strategy for reliability and resilience in mission-critical identity services. | |