Ombuds Coordinator

Ofc of the Ombuds Admin

Full Time

85948BR

Job Summary

Under general supervision, the Ombuds Coordinator (OC) provides comprehensive, high-level administrative and para-professional support to the Ombuds Office. As first point of contact for callers / visitors to the Ombuds Office, the OC ascertains the nature of requests and inquiries and, in consultation with the Ombuds as required, determines appropriate course of action including possible referral to other campus resources. The OC provides all administrative support to the Ombuds Office, including website design and maintenance, data reporting, and fiscal paperwork. The OC represents the office in outreach events. The OC works on problems of moderate scope where analysis of situations or data requires a review of a variety of factors.

The final salary and offer components are subject to additional approvals based on UC policy.

Your placement within the salary range is dependent on a number of factors including your work experience and internal equity within this position classification at UCSF. For positions that are represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement.

The salary range for this position is $69,700 - $149,900 (Annual Rate).

To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html

Department Description

The UCSF Office of the Ombuds provides impartial, informal, independent and confidential dispute resolution services to the campus and Medical Center community. Constituencies include faculty, non-faculty academics, staff, students, postdoctoral scholars, and trainees.

Required Qualifications

• Bachelor's degree in related area and / or equivalent experience / training
• Minimum of 1 year of directly related experience
• Interpersonal communication skills, including skill to deal effectively with a broad and diverse range of people in a complex, multi-layered organization
• Strong organizational and office management skills. Ability to respond in a timely way to requests with independent follow-through, including managing the calendars of colleagues; ability and flexibility to work effectively with varying communication and work styles, taking direction from different team members; ability to balance initiative with followership. using sensitivity and tact when dealing with individuals who may be in stressful or difficult situations
• Skill in collecting and organizing relevant statistical data for analysis by senior staff
• Listening skills and skills in determining caller / visitor needs
• Skill in determining those visitors / callers who would be better served by referral to other campus resources
• Strong organizational skills; and requisite computer skills, including University-specific applications such as Financial, Human Resources Management Systems and Data Warehouses

Preferred Qualifications

• Basic understanding of conflict resolution and mediation techniques and principles
• Working knowledge of the role of the Ombuds Office and Ombuds Office professionals
• Working knowledge of the campus, its resources, infrastructure, policies, and procedures
• Skills to make appropriate suggestions to assist in the beginning stages of the resolution process

About UCSF

The University of California, San Francisco (UCSF) is a leading university dedicated to promoting health worldwide through advanced biomedical research, graduate-level education in the life sciences and health professions, and excellence in patient care. It is the only campus in the 10-campus UC system dedicated exclusively to the health sciences. We bring together the world's leading experts in nearly every area of health. We are home to five Nobel laureates who have advanced the understanding of cancer, neurodegenerative diseases, aging and stem cells.

Pride Values

UCSF is a diverse community made of people with many skills and talents. We seek candidates whose work experience or community service has prepared them to contribute to our commitment to professionalism, respect, integrity, diversity and excellence - also known as our PRIDE values.

In addition to our PRIDE values, UCSF is committed to equity - both in how we deliver care as well as our workforce. We are committed to building a broadly diverse community, nurturing a culture that is welcoming and supportive, and engaging diverse ideas for the provision of culturally competent education, discovery, and patient care. Additional information about UCSF is available at diversity.ucsf.edu

Join us to find a rewarding career contributing to improving healthcare worldwide.

Equal Employment Opportunity

The University of California is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected status under state or federal law.

Organization

Campus

Job Code and Payroll Title

007389 OMBUDSPERSON 2

Job Category

Administrative Support, Professional (Non-Clinical)

Bargaining Unit

99 - Policy-Covered (No Bargaining Unit)

Employee Class

Career

Percentage

100%

Location

San Francisco, CA

Campus

Mission Bay (SF)

Work Style

Hybrid

Shift

Days

Shift Length

8 Hours

Additional Shift Details

Monday - Friday; 8am-5pm, Hybrid work model