Team Lead - Center for Infectious Diseases - (FT, 40 hrs, Days)

POSITION SUMMARY:

Under the direct supervision of the Operations Manager, the Team Lead is responsible for the optimal functioning of the department by ensuring patients receive quick access, excellent customer service, quality patient care and are referred to the appropriate sources.

Position: Team Lead

Department: Center for Infectious Diseases

Schedule: (Full Time, 40 hours, Days)

JOB REQUIREMENTS

EDUCATION:

A Bachelors degree in Healthcare, Business, or related field (or equivalent combination of formal education and experience).

EXPERIENCE:

Requires at least three years of relevant work experience with one of the required years of experience in healthcare, customer service, managed care, or medical insurance.

KNOWLEDGE AND SKILLS:

• Ability to mentor, guide and motivate direct reports through demonstration of best practices and leading by example.
• Excellent organizational skills to set priorities and efficiently complete assigned work.
• Ability to effectively speak, read, and write English.
• Requires excellent communication, interpersonal and problem solving skills.
• Excellent customer service skills and ability to communicate in a courteous, pleasant and professional manner with patients, general public, staff members, outside agencies, and all other internal and external contacts.
• Ability to work independently and to make decisions based on department polices and established procedures.
• Demonstrated technical competency using standard hospital computer systems including Microsoft Office (Word, Excel, Outlook), web browsers, and hospital registration systems.
• Demonstrated ability to run reports and analyze data to improve clinic efficiency.
• Must be able to maintain strict protocols of all confidential or sensitive information

Equal Opportunity Employer/Disabled/Veterans

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