Energy Inside Rental Representative

Energy Inside Rental Representative

Job Overview:

The Energy Inside Rental Representative is responsible for driving rental revenue and building strong customer relationships through proactive outreach, responsive service, and close collaboration with the outside sales team. As a primary point of contact for customers, this role ensures each interaction strengthens trust, maximizes rental opportunities, and contributes to the company's long-term growth.

Blanchard Machinery Company is committed to fostering a high-performance work culture with challenging work opportunities that inspire high-quality results. Some of the benefits of joining our team are:

Competitive Pay.
• Benefits: Medical, dental, vision, 401K, profit sharing, generous PTO and paid holidays, uniforms, and much more.
• Exposure to world-class CAT training and development.
• A friendly and supportive work environment.
• Continuous exposure to learning and new technologies.
• Opportunities for advancement.

Responsibilities

• Foster a positive work environment that reflects and promotes BMC's vision, mission, and values.
• Perform all job responsibilities safely while championing a culture of health and safety.
• Proactively engage new and existing customers via phone, email, online portals, text, and chat to identify rental opportunities, generate quotes, and close business.
• Conduct outreach campaigns to re-engage dormant accounts and develop new customer relationships.
• Build lasting customer partnerships by understanding needs, recommending solutions, and promoting add-on equipment.
• Collaborate with outside sales representatives to target accounts, develop proposals, and deliver seamless service.
• Participate in telemarketing campaigns as assigned to support business development efforts.
• Maintain accurate CRM records to track customer interactions, opportunities, and follow-ups.
• Prepare rental contracts, obtain necessary signatures, and ensure all customer information is complete.
• Serve as an information resource to customers regarding available equipment and services in the local market.
• Gather details on delivery conditions (e.g., dock heights, access limitations) and promptly notify customers of any delivery issues or delays.
• Support the Rental Operations Manager with reporting, analytics, and special projects to increase sales and equipment utilization.
• Manage rental reservations, ensuring accurate scheduling and availability.
• Update daily win/loss reports and monitor competitive pricing and market trends.
• Adhere to all company policies, procedures, and guidelines.
• Attend department, branch, and safety meetings.
• Remain flexible to work after hours and participate in on-call rotation as needed to meet customer demands.
• Perform other duties as assigned.

Qualifications

• High school diploma required; college degree preferred.
• Previous rental industry experience preferred; relevant work experience and demonstrated knowledge will be considered.
• Strong sales and customer relationship skills with the ability to quickly build rapport over the phone.
• Excellent verbal, written, and interpersonal communication skills.
• Professional, friendly, and solutions-oriented mindset with a commitment to service excellence.
• Effective time management and organizational skills, with the ability to balance multiple priorities.
• Ability to collaborate with employees, management, and customers at all levels in a positive and professional manner.
• Proficiency in Microsoft Office; ability to learn and navigate internal systems with training.
• Strong problem-solving skills and creativity in identifying customer solutions.
• Working knowledge of construction phases to properly advise customers on equipment applications.
• Self-motivated, energetic, and driven with a strong work ethic.

Working Conditions

• Primarily office-based with some outdoor work required in varying weather conditions (heat, cold, wet/humid, and dry/arid environments).
• Travel required for special projects and training; must be physically present on job sites as needed.
• Personal protective equipment (PPE) must be worn as required to ensure safety and prevent exposure to hazards.
• Role involves physical activities such as standing, stooping, squatting, pushing, pulling, twisting, turning, and lifting heavy objects.
• Requires the ability to see, read, and write to effectively perform job responsibilities.
• Regular use of computers and related technology to complete daily tasks.