Sales and Group Services Associate I, Part-Time Temporary

Sales and Group Services Associate I, Part-Time (Non-exempt) - multiple positions available

Part-Time, Temporary

Why Join Us?

At the Denver Art Museum (DAM), we believe creativity and community thrive in a safe, welcoming environment. The Sales & Group Services team focuses on creating a welcoming environment for all Denver Art Museum visitors. We strive to build broad community support via onsite customer service, membership and ticket sales, group visits and field trips, and call center communication. This is an entry level role in the museum's operational division that includes full training and the opportunity to expand on existing skill sets. Associates can expect to work 10-30 hours per week, with weekend and some evening hours required. Spanish language fluency preferred. If you are dependable, attentive, and committed to excellent service, we'd love to have you on our team!

Temporary Position: September, 2025 - February 8, 2026.

Schedule: Part-time, 10-30 hours per week.

Location: Denver Art Museum.

Pay Range: $19.00 - $21.00/hour (Based on experience).

A $0.50/hour language differential is available for candidates who demonstrate Spanish language proficiency.

Perks & Benefits: Free RTD EcoPass; free DAM Family Membership; 4 hours of personal time plus Colorado paid sick leave; Employee Assistance Program; subscription to Headspace; 403(b) Retirement Plan with immediate eligibility to contribute; those who meet the requirements after one year and 1,000 worked hours qualify for the 3% non-elective contribution and up to 2% match program; and more.

What You'll Do

There are three main components to the Sales and Group Services Associate position, including:

Welcoming

• Utilizing visitor service skills to check in and assist museum visitors and groups in a friendly and approachable manner, assisting and addressing needs, concerns, and complaints to ensure an outstanding visitor experience
• Acting as a resource for questions relating to collections and museum programming, ticketing and group reservations, membership, and accessibility
• Selling tickets, memberships, and donations through ATMS ticketing system
• Participating in membership sales initiatives to meet departmental and institutional goals.
• Supporting onsite reception for youth and adult group visitors, including orientation, and collection of payment.

Call Center

• Providing phone support related to ticketing, membership, and general museum inquiries
• Monitoring, documenting, and categorizing visitor feedback submitted online, onsite, or over the phone
• Screening group reservation requests in preparation for booking
• Making outbound confirmation calls to organizations and schools to confirm group and field trip reservations

Administrative

• Participating in donor acknowledgment and fulfillment of membership materials according to the established schedule
• Processing returned mail
• Assisting with special projects related to the department
• Supporting DAM's Racial Equity Roadmap initiatives through goal setting and applying a racial equity lens in daily work

What We're Looking For

You might be a great fit if you have:

• Previous customer service experience preferred
• Excellent interpersonal skills and the ability to interact effectively and diplomatically with diverse groups of people, including visitors, staff, volunteers, and donors
• The ability to multi-task and work in a fast-paced environment
• Spanish language skills preferred
• Excellent organizational skills and attention to detail
• A dynamic, flexible approach when changes arise
• The ability to work independently and as a team
• Knowledge of basic computer skills preferred, including familiarity with Microsoft Office Suite

The position is temporary and not covered by a collective bargaining agreement with AFSCME-CWU.

Please note: Parking at the museum is paid-only.

Our Hiring Process & What to Expect

We know job searching can be overwhelming, so here's a transparent look at our process:

• Application close date is: September 5, 2025.
• Due to the high volume of applications, we are unable to respond to phone calls or emails regarding application status. Candidates selected for interviews will be contacted directly.
• Interview process will include an in-person panel interview at the DAM.
• NOTE: The DAM prioritizes adaptability and a human-centered work environment. We are happy to consider accommodations. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Who We Are

At the Denver Art Museum, we are deeplycommitted to standingagainst discrimination, violence, and hate in allforms against any individual or group. And we remain focused onfostering inclusion, equal opportunity, and belonging inside and out.

The museum serves as aplatformfor creative expression and community well-being by collecting and presenting work byartists fromdiverse backgrounds, perspectives, and experiences, including those communities that have been historically underrepresented in museums. We give space to a wide range of artist voices bysharingthe work of andcollaborating with artists and creatives from all races, backgrounds, and identities.

We believe that art and creativity have the power to promote mutual understanding and highlight our shared humanity-connecting, inspiring, and empowering people and communities. The museum's board of trustees, volunteers, and staff remain committed to being an anti-racist organization and making the Denver Art Museuman inclusive and diverse place where everyone always feels welcome.