Intake and Training Specialist

Intake and Training Specialist

The Office of Civil Rights Compliance at the University of Southern California (USC) is seeking an experienced and dedicated Intake and Training Specialist to bring their expertise to a dynamic, fast-paced environment addressing a wide range of civil rights matters in higher education.

In this role, the Intake and Training Specialist will work closely with the Deputy Coordinators for Intake, Outreach, and Support to ensure prompt, compassionate, and appropriate responses to all reports received by the Office of Civil Rights Compliance. Responsibilities include conducting timely intake and initial assessment meetings; providing clear, responsive, and accurate communication based on gathered information or requests; and maintaining comprehensive, timely documentation of all reports.

The position also involves supporting care managers by connecting students and employees to appropriate resources; assisting in the development, coordination, and delivery of civil rights compliance training and educational programs; managing training requests; preparing training, educational, and general office communication materials; and maintaining accurate training records and data. The Intake and Training Specialist will also have the opportunity to represent the Office of Civil Rights Compliance in community meetings and initiatives.

Key Responsibilities

• Assists the Deputy Coordinators for Intake, Outreach, and Support in ensuring prompt, compassionate, and appropriate responses to all reports to the Office of Civil Rights Compliance. Conducts timely intake/initial assessment meetings to learn about concerns and communicate rights, responsibilities, and possible courses of action. Responds to information gathered and/or requested from a reporting party during the initial intake process. Identifies and promptly communicates issues raised during initial intake meetings that may implicate applicable policies or resolution processes (e.g., sexual misconduct, discrimination, harassment, and retaliation).

• Prepares clear, thorough written and/or verbal recommendations to relevant Office of Civil Rights Compliance and university stakeholders regarding whether the reported conduct falls within the scope and definitions of prohibited conduct under applicable policies and identifies possible courses of action. Ensures timely and accurate documentation of all reports to the Office of Civil Rights Compliance regarding concerns related to protected class discrimination, harassment, and retaliation and/or that implicate the university's policy on prohibited discrimination, harassment, and retaliation. Assists care managers by referring students and employees to available resources. Implements and monitors ongoing accommodations for students, faculty, and staff.

• Conducts training and education programs for the university community as a representative of the Office of Civil Rights Compliance. Coordinates training requests, assists in the preparation of training, education, and general office communication materials, and maintains training data. Represents the Office of Civil Rights Compliance in community meetings and initiatives upon request from the Office of Civil Rights Compliance and university leadership, as well as Office of Civil Rights Compliance coordinators. Maintains current knowledge of trends and developments in law and policy affecting civil rights in higher education and serves as a subject matter expert for matters involving the Office of Civil Rights Compliance. Develops and maintains close collaborations with a broad cross section of university community members.

• Communicates and collaborates with a variety of colleagues, units, and schools to coordinate the delivery of services and ensure faculty, staff, and student needs are met. Assists with the coordination of support services both on and off campus. Develops and maintains relationships with a variety of campus partners, refers matters outside of the Office of Civil Rights Compliance's purview to such campus partners, and coordinates Office of Civil Rights Compliance responses with them as appropriate. Assists with presenting case information at Initial Assessment Triage Team (IATT) meetings to ensure prompt responses to all reports of discrimination, harassment, and retaliation and to identify and document the appropriate responsive steps in a timely manner.

• Encourages a workplace culture where all employees are valued, value others and have the opportunity to contribute through their ideas, words and actions, in accordance with the USC Code of Ethics.

Preferred Qualifications

• Experience working with and providing care and support to students, faculty, and/or staff medical personnel in a higher education setting.

• Experience with case management software and databases.

• Knowledge of best practices in higher education compliance with respect to effectively addressing discrimination, harassment, and retaliation.

Minimum Qualifications

• 5 years of experience providing case management in the field of public health, social work, sociology, educational psychology, student affairs, law, compliance, and/or related field.

• Deep knowledge and understanding of civil rights laws and policies relating to higher education and employment.

• Experience working with issues such as domestic or dating violence, sexual assault, stalking, and/or sexual or gender-based harassment.

• Demonstrable understanding of the impacts of harassment, discrimination, and injustice.

• Demonstrated ability to facilitate support and resources.

• Ability to organize, prioritize, and manage multiple tasks and data in a high-volume, fast-paced environment with accuracy, attention to detail, flexibility, and appropriate discretion.

• Excellent written and oral communication skills and the ability to interact effectively with a wide range of internal and external stakeholders.

The budgeted salary range for this position is $99,756.32 - $120,000.00. When determining an offer, the University of Southern California considers factors such as the scope and responsibilities of the role, the candidate's experience, education, training, key skills, internal peer alignment, applicable laws, contractual requirements, grant funding, and market conditions.

Minimum Experience: 5 years providing case management in the field of public health, social work, sociology, educational psychology, student affairs, law, compliance, and/or related field.
Minimum Skills: Deep knowledge and understanding of civil rights laws and policies relating to higher education and employment. Experience working with issues such as domestic or dating violence, sexual assault, stalking, and/or sexual or gender-based harassment. Demonstrable understanding of the impacts of harassment, discrimination, and injustice. Demonstrated ability to facilitate support and resources. Ability to organize, prioritize, and manage multiple tasks and data in a high-volume, fast-paced environment with accuracy, attention to detail, flexibility, and appropriate discretion. Excellent written and oral communication skills and the ability to interact effectively with a wide range of internal and external stakeholders.
Preferred Skills: Experience working with and providing care and support to students, faculty, and/or staff medical personnel in a higher education setting. Experience with case management software and databases. Knowledge of best practices in higher education compliance with respect to effectively addressing discrimination, harassment, and retaliation.