Medical Office Associate (4961.2) - Decatur

Employees in this series are capable of interacting with patients, referring providers as well as hospitals and other facilities by phone. This series will be responsible for various call center operations such as entering demographic information, insurance and referrals, etc as well as various scheduler functions such as scheduling new patient appointments, rescheduling appointments, canceling appointments, etc.

100% Phone Responsibilities

1. Respond to all incoming and interoffice calls and escorts' callers to the appropriate party.

1. Schedule new and return patient appointments for providers per established guidelines. Cancel and reschedule patient appointments.

1. Respond to paging requests and patches callers together as required.

1. Report equipment failures to appropriate staff.

1. Access centralized database information and updated call schedule to enable accurate and efficient routing of calls.

1. Register patients via telephone to obtain demographic information and direct them to the appropriate services, policies and/or procedures of the medical practice.

1. Provide feedback to departments regarding accessibility of personnel.

1. Access and communication of patient information via Electronic Medical Record

1. Ability to learn and operate web based systems

1. Update patient demographics in the Centricity Business system when appropriate

1. Performs other related duties as assigned.

1. High school diploma or equivalent.
2. Any one or any combination totaling one (1) year (12 months), from the categories below:
   1. Work experience comparable to that performed at the Medical Office Assistant level or in other positions of comparable responsibility.
   2. Work experience in a health care facility such as a doctor's, dentist's, or hospital's office; which involved record keeping, working with the public, direct patient contact, answering telephones, and working with medical terminology.
   3. Graduation from an accredited medical secretarial or paramedical program, such as nursing assistant, medical assistant, or medical secretary.

If you require assistance, please contact the Office of Human Resources at hrrecruitment@siumed.edu or call 217-545-0223 Monday through Friday, 8:00am-4:30pm.

The mission of Southern Illinois University School of Medicine is to optimize the health of the people of central and southern Illinois through education, patient care, research and service to the community.

The SIU School of Medicine Annual Security Report is available online at https://www.siumed.edu/police-security. This report contains policy statements and crime statistics for Southern Illinois University School of Medicine in Springfield, IL. This report is published in compliance with Federal Law titled the

"Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act."

Southern Illinois University School of Medicine is an Affirmative Action/Equal Opportunity employer who provides equal employment and educational opportunities for all qualified persons without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, protected veteran status or marital status in accordance with local, state and federal law.

Pre-employment background screenings required.