Manager, Insurance Administration

Location: Onsite Jacksonville

Schedule: Monday - Friday, 8am-5pm

What work will you perform?

As the Manager of Insurance Administration at Landstar, you'll lead a team that plays a critical role in supporting our network of independent owner-operators (BCOs) by managing their third-party insurance in accordance with our Independent Contractor Operating Agreement (ICOA). In this role, you'll be responsible for developing and streamlining insurance administration procedures, handling escalated inquiries, and ensuring regulatory compliance, including reviewing BMC-84 claims and FMCSA requirements. You'll also oversee key functions such as certificate of insurance requests, bond management, and data reporting for leadership.

Essential Responsibilities:

• Manage and lead a team responsible for facilitating, reviewing, and handling third party insurance for owner-operators as required by Landstar's Independent Contractor Operating Agreement (ICOA)
• Develop and implement insurance administration procedures and best practices to drive department efficiency
• Review all BMC-84 claims, ensuring accurate documentation, timely communication, and resolution in compliance with FMCSA regulations
• Develop, generate, and manage regular and ad hoc insurance reports for upper management
• Work closely with internal departments in support of special requests related to certificates of insurance
• Oversee the issuance, replacement, and maintenance of Landstar bonds
• Handle and resolve escalated inquiries and concerns from owner operators, third party vendors, and Landstar agents
• Prepare and conduct regular training sessions for agents, ensuring continued education surrounding Landstar's standard cargo coverage and High Value Trip Transit Insurance program
• Define key performance indicators for the department (KPIs) to be tracked on a weekly/monthly basis

Minimum Experience and Qualifications:

• High School diploma or general education degree (GED)
• Associate's degree (A. A.) in a related field from a two-year college or technical school, or 4 years of equivalent experience
• Three years of insurance-related experience required

Preferred Experience and Qualifications:

• Two years transportation specific experience

Knowledge, Skills, and Abilities:

• Superior customer service skills
• Leadership skills with the ability to motivate and manage a team
• Confidence in public speaking
• Proficient in Excel
• Ability to create and automate reports
• Excellent analytical and organizational skills
• Excellent written and verbal communication skills

Why work at Landstar?

Landstar is seeking hard-working and dedicated employees committed to exceeding the expectations of those we serve. We employ a highly diverse workforce and welcome employees from all cultures and backgrounds to our team.

Our workplace culture is second-to-none. Landstar provides a safe and professional work environment in which to thrive and grow. We offer competitive compensation, robust benefit plans including affordable medical plans, employer 401(k) match, paid time off, tuition assistance and much more.

If you want to be part of a top-notch transportation company with an emphasis on safety, service, teamwork, and dedication then Landstar is the place for you!

Landstar is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other characteristic protected by federal, state or local laws. Landstar will provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application and hiring process should send an e-mail to employment@landstar.com.

Privacy Policy

Landstar uses application information only for employment related purposes, including background investigations and regulatory compliance. Landstar will not disclose the information to any other person or entity, unless compelled by force of law. Landstar stores your application information on computers operated by Ceridian. This on-line application software is provided by Ceridian under an agreement which specifies that Ceridian will not disclose or make any use of application information stored on its secure servers.